Invoca experienced a minor incident on October 9, 2025 affecting Transcriptions, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Transcriptions
Update timeline
- resolved Oct 09, 2025, 06:55 PM UTC
Yesterday, October 8th, 2025, from 14:15PT - 18:40PT, we experienced authentication errors with our transcription summary provider, which impacted summaries being processed and posted. For customers who access summaries through the Invoca UI, you can have the summary reran for each call/summary selected during the window. For users accessing summaries via the API, the team is further reviewing what options may be available.