Invoca Outage History

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Invoca had 18 outages in the last 2 years totaling 121h 34m of downtime — averaging 0.7 incidents per month.

There were 18 Invoca outages since October 6, 2025 totaling 121h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.invoca.com

Minor September 29, 2026

Scheduled reports in Insights & Analytics are failing to send

Detected by Pingoru
Sep 29, 2026, 05:21 PM UTC
Resolved
Sep 29, 2026, 07:45 PM UTC
Duration
2h 24m
Affected: Reporting
Timeline · 4 updates
  1. investigating Sep 29, 2026, 05:21 PM UTC

    We are investigating an issue impacting scheduled report deliveries for customers on the new Insights & Analytics experience. Standard reporting and manual data exports remain unaffected.

  2. identified Sep 29, 2026, 06:20 PM UTC

    The issue has been identified and a fix will be implemented at 12:00pm PT. Insights & Analytics will be down for approximately 5 minutes during this update.

  3. monitoring Sep 29, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring. Insights & Analytics access is back up.

  4. resolved Sep 29, 2026, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026

Missing Smart Alert Emails

Detected by Pingoru
Aug 12, 2026, 09:53 PM UTC
Resolved
Aug 12, 2026, 11:40 PM UTC
Duration
1h 47m
Affected: Distributed Reporting
Timeline · 2 updates
  1. identified Aug 12, 2026, 09:53 PM UTC

    We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

  2. resolved Aug 12, 2026, 11:40 PM UTC

    This issue has been resolved. Smart Alerts emails are now sending as expected.

Read the full incident report →

Critical July 22, 2026

Dynamic Number Insertion (DNI) Service Disruption

Detected by Pingoru
Jul 22, 2026, 01:13 PM UTC
Resolved
Jul 22, 2026, 01:57 PM UTC
Duration
43m
Affected: Dynamic Number Insertion and Attribution
Timeline · 3 updates
  1. investigating Jul 22, 2026, 01:13 PM UTC

    We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time. Our engineering teams are actively working to restore service.

  2. monitoring Jul 22, 2026, 01:46 PM UTC

    Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery

  3. resolved Jul 22, 2026, 01:57 PM UTC

    This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery Impact Window: 5:50AM - 6:37AM PDT

Read the full incident report →

Minor July 8, 2026

Signal file processing delayed

Detected by Pingoru
Jul 08, 2026, 06:33 PM UTC
Resolved
Jul 09, 2026, 12:53 AM UTC
Duration
6h 20m
Affected: Signals
Timeline · 4 updates
  1. investigating Jul 08, 2026, 06:33 PM UTC

    Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.

  2. monitoring Jul 08, 2026, 10:56 PM UTC

    Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.

  3. monitoring Jul 09, 2026, 12:52 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 09, 2026, 12:53 AM UTC

    Signal uploads are processing successfully.

Read the full incident report →

Major June 19, 2026

EU Reports and Dashboards

Detected by Pingoru
Jun 19, 2026, 11:54 AM UTC
Resolved
Jun 19, 2026, 01:23 PM UTC
Duration
1h 29m
Affected: Invoca EuropeCall RoutingDynamic Number Insertion and AttributionPlatform AccessibilityReportingVoiceSignalsIntegrationsAPIs
Timeline · 4 updates
  1. investigating Jun 19, 2026, 11:54 AM UTC

    We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

  2. identified Jun 19, 2026, 12:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 19, 2026, 12:58 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Jun 19, 2026, 01:23 PM UTC

    The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

Read the full incident report →

Notice May 26, 2026

Invoca UI Latency & Timeouts

Detected by Pingoru
May 26, 2026, 06:46 PM UTC
Resolved
May 26, 2026, 06:46 PM UTC
Duration
—
Affected: ReportingInvoca UIData IngestionData Accessibility
Timeline · 1 update
  1. resolved May 26, 2026, 06:46 PM UTC

    From 8:05 AM to 8:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

Read the full incident report →

Notice May 8, 2026

AWS US East Regional Outage

Detected by Pingoru
May 08, 2026, 04:29 PM UTC
Resolved
May 10, 2026, 06:26 PM UTC
Duration
2d 1h
Affected: Invoca UI
Timeline · 4 updates
  1. monitoring May 08, 2026, 04:29 PM UTC

    We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

  2. monitoring May 08, 2026, 06:54 PM UTC

    AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

  3. monitoring May 08, 2026, 11:23 PM UTC

    We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

  4. resolved May 10, 2026, 06:26 PM UTC

    The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

Read the full incident report →

Major April 7, 2026

Inbound calls

Detected by Pingoru
Apr 07, 2026, 06:45 PM UTC
Resolved
Apr 07, 2026, 06:50 PM UTC
Duration
4m
Affected: Call Routing
Timeline · 2 updates
  1. identified Apr 07, 2026, 06:45 PM UTC

    We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

  2. resolved Apr 07, 2026, 06:50 PM UTC

    This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

Read the full incident report →

Minor April 6, 2026

Invoca UI Latency

Detected by Pingoru
Apr 06, 2026, 06:58 PM UTC
Resolved
Apr 06, 2026, 08:35 PM UTC
Duration
1h 37m
Affected: Invoca UI
Timeline · 3 updates
  1. investigating Apr 06, 2026, 06:58 PM UTC

    We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

  2. monitoring Apr 06, 2026, 07:48 PM UTC

    Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

  3. resolved Apr 06, 2026, 08:35 PM UTC

    Platform latency issue has been resolved.

Read the full incident report →

Minor February 27, 2026

Access to Invoca Support Portal

Detected by Pingoru
Feb 27, 2026, 05:31 PM UTC
Resolved
Feb 27, 2026, 05:57 PM UTC
Duration
26m
Affected: Platform Accessibility
Timeline · 2 updates
  1. investigating Feb 27, 2026, 05:31 PM UTC

    We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

  2. resolved Feb 27, 2026, 05:57 PM UTC

    The Invoca Support Portal is now fully accessible.

Read the full incident report →

Major February 17, 2026

Pre-Transfer Webhook Failures

Detected by Pingoru
Feb 17, 2026, 09:32 PM UTC
Resolved
Feb 17, 2026, 11:19 PM UTC
Duration
1h 47m
Affected: Webhooks
Timeline · 3 updates
  1. investigating Feb 17, 2026, 09:32 PM UTC

    We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

  2. monitoring Feb 17, 2026, 10:21 PM UTC

    We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

  3. resolved Feb 17, 2026, 11:19 PM UTC

    Services continue operate as expected and our reporting backlog has cleared.

Read the full incident report →

Minor January 29, 2026

Intermittent Access to the Invoca UI

Detected by Pingoru
Jan 29, 2026, 04:47 PM UTC
Resolved
Jan 29, 2026, 10:20 PM UTC
Duration
5h 33m
Affected: Platform Accessibility
Timeline · 3 updates
  1. investigating Jan 29, 2026, 04:47 PM UTC

    We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

  2. identified Jan 29, 2026, 05:41 PM UTC

    While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

  3. resolved Jan 29, 2026, 10:20 PM UTC

    We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

Read the full incident report →

Minor January 22, 2026

Intermittent Access to the Customer Support Portal

Detected by Pingoru
Jan 22, 2026, 03:05 AM UTC
Resolved
Jan 22, 2026, 07:52 PM UTC
Duration
16h 46m
Affected: Platform Accessibility
Timeline · 4 updates
  1. investigating Jan 22, 2026, 03:05 AM UTC

    We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

  2. monitoring Jan 22, 2026, 03:54 PM UTC

    A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

  3. monitoring Jan 22, 2026, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 22, 2026, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Call Connection Failures to AT&T Toll Free Destination Lines

Detected by Pingoru
Nov 03, 2025, 05:59 PM UTC
Resolved
Nov 03, 2025, 10:30 PM UTC
Duration
4h 30m
Affected: Call Routing
Timeline · 3 updates
  1. investigating Nov 03, 2025, 05:59 PM UTC

    We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.

  2. identified Nov 03, 2025, 08:03 PM UTC

    We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.

  3. resolved Nov 03, 2025, 10:30 PM UTC

    We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.

Read the full incident report →

Minor October 20, 2025

Monitoring Impact of Cloud Provider Outage

Detected by Pingoru
Oct 20, 2025, 04:14 PM UTC
Resolved
Oct 21, 2025, 01:03 PM UTC
Duration
20h 49m
Affected: Platform AccessibilityReportingSignal AI ProcessingSignal AI Training
Timeline · 8 updates
  1. investigating Oct 20, 2025, 04:14 PM UTC

    Invoca is aware of the ongoing issues with AWS and are monitoring closely. At this time, calls are performing as expected, although you may be experiencing some call connection issues with your call center/destinations line providers if they rely on AWS. Current Invoca Services Impacted * Training and labeling through Signal AI Studio * Sentiment analysis * Signal AI Processing * SMS 2FA codes failing to send for Platform Access * Reporting Delays

  2. investigating Oct 20, 2025, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 04:50 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 20, 2025, 05:37 PM UTC

    We are continuing to investigate this issue.

  5. identified Oct 20, 2025, 09:38 PM UTC

    We are starting to see some of the impacted services restored while a few are still degraded but improving. We are continuing to monitor until the remaining services are fully restored and backlog is cleared. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Degraded but improving * Sentiment analysis * Operational, processing backlog * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational

  6. identified Oct 20, 2025, 10:40 PM UTC

    All core services have been fully restored and operational. We are still experiencing an issue affecting SMS 2FA codes needed to access the Invoca platform. Our team is continuing to investigate and working toward a full resolution for the 2FA issue. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Operational * Sentiment analysis * Operational * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational

  7. monitoring Oct 21, 2025, 12:06 AM UTC

    SMS 2FA codes to access the Invoca UI are now sending again and fully operational. We will continue to monitor through the evening to ensure stability on all previously impacted services.

  8. resolved Oct 21, 2025, 01:03 PM UTC

    All previously impacted services have remained stable. The incident is now officially resolved and closed.

Read the full incident report →

Minor October 15, 2025

Google Campaign Manager Conversion Reporting Delay

Detected by Pingoru
Oct 15, 2025, 05:31 PM UTC
Resolved
Oct 16, 2025, 12:49 AM UTC
Duration
7h 17m
Affected: Integrations
Timeline · 2 updates
  1. monitoring Oct 15, 2025, 05:31 PM UTC

    We experienced a temporary issue with the Google Campaign Manager integration that has resulted in a delay in conversion reporting of up to 24 hours. The integration was paused as a precautionary measure, but we are currently re-queuing all calls and re-firing them to Google

  2. resolved Oct 16, 2025, 12:49 AM UTC

    The issue with the Google Campaign Manager integration is now fully resolved and reporting is fully caught up.

Read the full incident report →

Minor October 9, 2025

Call Transcript Summary Failures

Detected by Pingoru
Oct 09, 2025, 06:55 PM UTC
Resolved
Oct 09, 2025, 06:55 PM UTC
Duration
—
Affected: Transcriptions
Timeline · 1 update
  1. resolved Oct 09, 2025, 06:55 PM UTC

    Yesterday, October 8th, 2025, from 14:15PT - 18:40PT, we experienced authentication errors with our transcription summary provider, which impacted summaries being processed and posted. For customers who access summaries through the Invoca UI, you can have the summary reran for each call/summary selected during the window. For users accessing summaries via the API, the team is further reviewing what options may be available.

Read the full incident report →