Intuitive Shipping incident

Automate Shipping Profiles

Resolved after 45 minutes, affecting Admin and Events & Syncing, on October 15, 2021.

monitoring Oct 15, 2021, 07:25 PM UTC

We are continuing to upgrade the hardware for this application.

Started
Oct 15, 2021, 06:44 PM UTC
Resolved
Oct 15, 2021, 07:29 PM UTC
Duration
45m
Detected by Pingoru
Oct 15, 2021, 06:44 PM UTC

Affected components

AdminEvents & Syncing

Update timeline

  1. investigating Oct 15, 2021, 06:44 PM UTC

    We are currently seeing issues regarding latency on Automate Shipping Profiles which are impacting the accessibility of the app. We're investigating the issue.

  2. identified Oct 15, 2021, 06:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 15, 2021, 06:54 PM UTC

    A fix has been implemented and we're monitoring the results. Services are beginning to come back online and performance has improved.

  4. monitoring Oct 15, 2021, 07:02 PM UTC

    We are currently performing a hardware upgrade to the application which may impact availability. We apologize for any inconvenience.

  5. monitoring Oct 15, 2021, 07:25 PM UTC

    We are continuing to upgrade the hardware for this application.

  6. resolved Oct 15, 2021, 07:29 PM UTC

    The hardware upgrade is complete.

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