Resolved after 25 minutes, affecting Rating, on December 2, 2021.
We're seeing an increase in response errors associated with ShipStation. If you are solely relying on ShipStation to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system We are currently working directly with the ShipStation team to resolve the issue.
Affected components
Update timeline
- investigating Dec 02, 2021, 10:06 PM UTC
We're seeing an increase in response errors associated with ShipStation. If you are solely relying on ShipStation to provide rates for your customers, we recommend setting up an additional carrier to ensure your customers are able to complete their orders. https://www.help.intuitiveshipping.com/article/how-to-prepare-for-black-friday/#create-a-fallback-system We are currently working directly with the ShipStation team to resolve the issue.
- resolved Dec 02, 2021, 10:31 PM UTC
ShipStation has resolved the issue on their end. Rates are returning as normal.
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