Resolved after 15 minutes, on September 20, 2022.
We have implemented a fix and are monitoring the system.
Update timeline
- investigating Sep 20, 2022, 03:37 PM UTC
Smart Boxing is currently experiencing an issue where rates are failing to return for some users. We are investigating the issue. In the meantime, we recommend implementing a fallback rate in Shopify so customers can continue to complete their purchases.
- monitoring Sep 20, 2022, 03:50 PM UTC
We have implemented a fix and are monitoring the system.
- resolved Sep 20, 2022, 03:52 PM UTC
This incident has been resolved.
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