Shopify is failing to pass product IDs in rating requests to Intuitive Shipping

Update timeline

1. investigating May 03, 2023, 01:39 PM UTC

   For some stores, Shopify is intermittently failing to include product IDs in their rating request to Intuitive Shipping. This is causing certain rating actions to be impacted, primarily where product dimensions or tags are required. We are pursuing all possible avenues with Shopify to alert them of the problem so this is resolved as soon as possible. We will continue to monitor the situation and work toward restoring full functionality. Please reach out to our support team with any questions or concerns and we will be glad to assist you.

2. identified May 03, 2023, 08:57 PM UTC

   We're actively working on a workaround for product mapping as a fallback if Shopify's carrier service does not include the necessary data set to perform our primary product data mapping function. We will keep you posted on this progress.

3. monitoring May 04, 2023, 02:29 AM UTC

   A fix has been released on the new version of Intuitive Shipping and we're monitoring the results. We're looking into creating a similar fix for the legacy version of Intuitive Shipping.

4. resolved May 04, 2023, 02:52 PM UTC

   We're noting this incident as resolved. If you continue to have issues, please get in touch with our support for assistance.