Intuitive Shipping incident
Some ShipStation accounts losing connection
Resolved after 1 day, affecting Rating, on December 14, 2023.
An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. If you use ShipStation and no rates are returning, then in Intuitive Shipping: 1. Navigate to Settings > Partner integrations > ShipStation 2. Click on "Disable integration" 3. Click on "Enable integration" and follow the prompts. If you use ShipStation and rates are returning, no action is required.
Affected components
Update timeline
- monitoring Dec 14, 2023, 04:40 PM UTC
An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. If you use ShipStation and no rates are returning, then in Intuitive Shipping: 1. Navigate to Settings > Partner integrations > ShipStation 2. Click on "Disable integration" 3. Click on "Enable integration" and follow the prompts. If you use ShipStation and rates are returning, no action is required.
- resolved Dec 15, 2023, 04:46 PM UTC
We'll continue to monitor for impacted accounts.
Your product runs on more than Intuitive Shipping
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services