Resolved after 1 hour 12 minutes, affecting Rating, on April 4, 2024.
FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
Affected components
Update timeline
- monitoring Apr 04, 2024, 04:23 PM UTC
FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- resolved Apr 04, 2024, 04:45 PM UTC
This incident has been resolved.
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