Resolved after 3 hours, affecting Rating, on July 25, 2024.
UPS rating service appears to be restored. We're continuing to monitor for any further issues.
Affected components
Rating
Update timeline
- monitoring Jul 25, 2024, 06:21 PM UTC
UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
- monitoring Jul 25, 2024, 07:32 PM UTC
UPS rating service appears to be restored. We're continuing to monitor for any further issues.
- resolved Jul 25, 2024, 10:12 PM UTC
This incident has been resolved.
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