Resolved after 2 hours 24 minutes, affecting Rating, on September 9, 2024.
ShipStation is experiencing issues with their rating API that may result in rates not being returned. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting ShipStation is tracking the issue at https://status.shipstation.com
Affected components
Update timeline
- monitoring Sep 09, 2024, 04:55 PM UTC
ShipStation is experiencing issues with their rating API that may result in rates not being returned. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting ShipStation is tracking the issue at https://status.shipstation.com
- resolved Sep 09, 2024, 07:19 PM UTC
This incident has been resolved.
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