Intuitive Shipping Outage History

Intuitive Shipping is up right now

Intuitive Shipping had 6 outages in the last 2 years totaling 65h 1m of downtime — averaging 0.2 incidents per month.

There were 6 Intuitive Shipping outages since December 23, 2025 totaling 65h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.intuitiveshipping.com

Minor August 7, 2026

Canada Post Rating Impaired

Detected by Pingoru
Aug 07, 2026, 12:47 PM UTC
Resolved
Aug 07, 2026, 08:02 PM UTC
Duration
7h 15m
Affected: Rating
Timeline · 5 updates
  1. investigating Aug 07, 2026, 12:47 PM UTC

    Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

  2. identified Aug 07, 2026, 01:14 PM UTC

    Canada Post has confirmed that they are currently performing maintenance, which is taking longer than expected. They do not have a firm ETA at this time but expect all affected services to be restored by 12:00 p.m. (noon) ET.

  3. monitoring Aug 07, 2026, 03:56 PM UTC

    Canada Post has restored service and rates are now returning for merchants.

  4. monitoring Aug 07, 2026, 04:42 PM UTC

    Canada Post is still experiencing intermittent issues with their rating service. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

  5. resolved Aug 07, 2026, 08:02 PM UTC

    Canada Post has restored service and rates are now returning for merchants.

Read the full incident report →

Minor June 11, 2026

UPS Rating Impaired

Detected by Pingoru
Jun 11, 2026, 08:45 PM UTC
Resolved
Jun 11, 2026, 11:23 PM UTC
Duration
2h 37m
Affected: Rating
Timeline · 3 updates
  1. investigating Jun 11, 2026, 08:45 PM UTC

    UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting

  2. monitoring Jun 11, 2026, 09:25 PM UTC

    We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants. If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting We will continue to monitor the situation as UPS restores full service.

  3. resolved Jun 11, 2026, 11:23 PM UTC

    UPS has restored service.

Read the full incident report →

Minor May 8, 2026

FedEx (new) Rating Impaired

Detected by Pingoru
May 08, 2026, 01:46 PM UTC
Resolved
May 09, 2026, 02:55 AM UTC
Duration
13h 8m
Affected: Rating
Timeline · 3 updates
  1. identified May 08, 2026, 01:46 PM UTC

    We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

  2. identified May 08, 2026, 08:16 PM UTC

    The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

  3. resolved May 09, 2026, 02:55 AM UTC

    We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration.

Read the full incident report →

Minor April 28, 2026

Shopify Webhook Delays

Detected by Pingoru
Apr 28, 2026, 03:55 PM UTC
Resolved
Apr 28, 2026, 10:11 PM UTC
Duration
6h 16m
Affected: Webhooks & Syncing
Timeline · 2 updates
  1. monitoring Apr 28, 2026, 03:55 PM UTC

    We are currently observing an ongoing issue with Shopify affecting webhook processing. As a result, some merchants may experience delays in webhook deliveries. We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution. Please see https://www.shopifystatus.com/ for updates from Shopify.

  2. resolved Apr 28, 2026, 10:11 PM UTC

    Shopify has noted that the incident is resolved.

Read the full incident report →

Minor April 21, 2026

ShipStation Rating Issues

Detected by Pingoru
Apr 21, 2026, 02:30 AM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
16h 5m
Affected: Rating
Timeline · 3 updates
  1. monitoring Apr 20, 2026, 11:40 PM UTC

    ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.

  2. monitoring Apr 21, 2026, 01:24 PM UTC

    ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3

  3. resolved Apr 21, 2026, 08:06 PM UTC

    ShipStation has noted that the incident is resolved.

Read the full incident report →

Major February 20, 2026

Shopify is experiencing issues at checkout

Detected by Pingoru
Feb 20, 2026, 04:55 PM UTC
Resolved
Feb 21, 2026, 12:34 PM UTC
Duration
19h 38m
Affected: Rating
Timeline · 4 updates
  1. monitoring Feb 20, 2026, 04:55 PM UTC

    Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m

  2. monitoring Feb 20, 2026, 04:56 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Feb 20, 2026, 05:29 PM UTC

    Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.

  4. resolved Feb 21, 2026, 12:34 PM UTC

    Shopify has resolved the issue.

Read the full incident report →