Intercontinental Exchange Outage History

We are aware that users using Encompass Web are facing intermittent login issues. Our engineers are actively investigating the cause and will provide updates as more information becomes available.

We have received reports of issues affecting package sending and Simplifile. Our teams are actively investigating and will provide updates as more information becomes available.

Our teams continue working towards identifying root cause resolving this issue as quickly as we can.

We have received reports of issues with sending packages out. Our teams are actively investigating the cause and will provide updates as more information becomes available.

Our teams continue working towards identifying root cause resolving this issue as quickly as we can.

Chase has announced an update to the rate sheet retrieval process. It requires an update to the current Investor credentials and credential maintenance process in ICE PPE. Users must now add their5 digit alpha numeric Client CodeorCCodein the Company ID field of the investor found on the ICE PPE dashboard. This is in addition to the current Login and Password in place (do not remove). To avoid pricing retrieval issues, please update on or before 5/5/2026. Knowledge Article #000116575

Effective May 1, 2026, we will be Disabling and Removing the programs that have the loan amount in the name of the program. This has been an ongoing project and the 3rd notice of the removal. Please ensure you have the below setting enabled for the Investor, if you want to continue to use the special pricing for the specific loan amounts. It will apply as the loan amount changes. For additional reference please refer to previously posted Knowledge Article #000116395. Knowledge Article #000116587

ICE PPE pricing may be delayed for some Investors. We will update this message once pricing becomes available. Thank you.

We have received reports of issues with DDA. Our teams are actively investigating the cause and will provide updates as more information becomes available.

We are actively working to resolve an issue impacting our DDA service: Some users may experience intermittent latency and timeouts. Analyzer results and updates can be delayed by up to 1 hr.

We are aware of a failure that occurs during automated disclosure execution. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending, causing downstream issues. As a workaround, users can manually disclose.

We have identified the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution. EDIS-5000 error. Our teams are working on a resolution. We will continue to provide updates on our progress. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

We are targetting a fix Saturday night, 5/2 to address the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution - EDIS-5000 error. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

ICE Mortgage Technology is currently experiencing an issue that is impacting the processing of MSP files that are imported into the Invoicing application. As a result, users may experience delays seeing data on invoices or loans. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.