Intercontinental Exchange incident

Vendor Mandated Maintenance: CC61595142: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Carteret, NJ, USA [CAR]

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on May 21, 2026 affecting Wireless: Americas (Inter-State), lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 02:20 AM UTC
Resolved
May 21, 2026, 05:01 AM UTC
Duration
2h 41m
Detected by Pingoru
May 21, 2026, 02:20 AM UTC

Affected components

Wireless: Americas (Inter-State)

Update timeline

  1. identified May 20, 2026, 07:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61633645 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 20, 2026, 07:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61633645 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 20, 2026, 08:30 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61626457 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 20, 2026, 08:30 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:WEDNESDAY 20MAY2026 17:00 EDT (WEDNESDAY 20MAY2026 21:00 UTC) Window End Date/Time:WEDNESDAY 20MAY2026 20:00 EDT (THURSDAY 21MAY2026 00:00 UTC) Reference #:CC61626457 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified May 21, 2026, 02:20 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: THURSDAY 21MAY2026 17:00 EDT (THURSDAY 21MAY2026 21:00 UTC) Window End Date/Time: THURSDAY 21MAY2026 19:00 EDT (THURSDAY 21MAY2026 23:00 UTC) Reference #: CC61595142 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions