Intercontinental Exchange incident
Service Advisory: INC29400164: Service Impact: A side services: Hong Kong [CS2] <-> Seoul, Korea [SELPAC]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: APAC, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 04:48 AM UTC
Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Internet and VPN services traversing Hong Kong [CS2] will be impacted for the duration of this maintenance event. Location: Hong Kong [CS2] Window Start Date/Time: FRIDAY 05JUN2026 21:05 EDT (SATURDAY 06JUN2026 01:05 UTC) Window End Date/Time: FRIDAY 05JUN2026 23:59 EDT (SATURDAY 06JUN2026 03:59 UTC) Reference #: CHG1425410 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 20, 2026, 12:54 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 21MAY2026 18:15 EDT (THURSDAY 21MAY2026 22:15 UTC) Window End Date/Time: THURSDAY 21MAY2026 23:10 EDT (FRIDAY 22MAY2026 03:10 UTC) Reference #: CC61613822 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 21, 2026, 01:38 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A and B side services traversing Hong Kong [CS2] are impacted by this event. Location: Hong Kong [CS2] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 21, 2026, 01:51 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 21, 2026, 02:18 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are not impacted by this event. Location: Hong Kong [CS2] - Seoul, Korea [SELPAC] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29400164 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions