Intercontinental Exchange incident

Service Advisory: INC29388808: Service Impact: B side services: New York, NY, USA [111 8th] <-> Chicago, IL, USA [350C]

Major Ongoing View vendor source →

Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: Americas, which began 2h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 10:27 AM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
May 21, 2026, 10:27 AM UTC

Affected components

Low Latency: Americas

Update timeline

  1. identified May 12, 2026, 10:33 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 10:00 EDT (SUNDAY 17MAY2026 14:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 20:00 EDT (MONDAY 18MAY2026 00:00 UTC) Reference #: CC61325178 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 12, 2026, 10:54 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 17MAY2026 22:00 EDT (MONDAY 18MAY2026 02:00 UTC) Window End Date/Time: MONDAY 18MAY2026 07:00 EDT (MONDAY 18MAY2026 11:00 UTC) Reference #: CC61365481 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 12, 2026, 09:20 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] will not be impacted for the duration of this maintenance event. Location: Chicago, IL, USA [350C] Window Start Date/Time: FRIDAY 15MAY2026 21:05 EDT (SATURDAY 16MAY2026 01:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421002 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 15, 2026, 04:10 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are not impacted by this event. Location: Chicago, IL, USA [350C] - New York, NY, USA [111 8th] Window Start Date/Time: FRIDAY 15MAY2026 00:01 EDT (FRIDAY 15MAY2026 04:01 UTC) Window End Date/Time: FRIDAY 15MAY2026 11:00 EDT (FRIDAY 15MAY2026 15:00 UTC) Reference #: CC61477683 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 21, 2026, 10:27 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Chicago, IL, USA [350C] are not impacted by this event. Location: New York, NY, USA [111 8th] - Chicago, IL, USA [350C] Date/Time: THURSDAY 21MAY2026 06:04 EDT (THURSDAY 21MAY2026 10:04 UTC) Reference #: INC29388808 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions