Intercontinental Exchange Outage History

Intercontinental Exchange partial outage · 3 active incidents View live status →

Intercontinental Exchange had 227 outages in the last 2 years totaling 249h 4m of downtime — averaging 9.3 incidents per month.

There were 227 Intercontinental Exchange outages since April 25, 2026 totaling 249h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.ice.com/status

Major May 12, 2026

Unable to access ICE Invoicing

Detected by Pingoru
May 12, 2026, 11:48 AM UTC
Resolved
May 12, 2026, 12:52 PM UTC
Duration
1h 3m
Affected: Invoicing
Timeline · 1 update
  1. identified May 12, 2026, 11:48 AM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting ICE Invoicing. As a result, users may be experiencing an outage. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

Read the full incident report →

Major May 11, 2026

Closing Disclosure Matrix

Detected by Pingoru
May 11, 2026, 03:17 PM UTC
Resolved
May 15, 2026, 01:32 PM UTC
Duration
3d 22h
Affected: ICE Mortgage Technology Resource Center
Timeline · 1 update
  1. identified May 11, 2026, 03:17 PM UTC

    We are aware of an issue with the Closing Disclosure Matrix within Encompass Docs Solution Support. A fix is scheduled as part of the Thursday night service pack. If you need access before Thursday, please open a support case for further assistance.

Read the full incident report →

Major May 8, 2026

FHLB Pricing delay in ICE PPE 05/08/2026

Detected by Pingoru
May 08, 2026, 02:26 PM UTC
Resolved
May 08, 2026, 04:13 PM UTC
Duration
1h 46m
Affected: ICE Product and Pricing Engine
Timeline · 2 updates
  1. identified Apr 24, 2026, 05:56 PM UTC

    As a reminder, Chase has announced an update to the rate sheet retrieval process. It requires an update to the current Investor credentials and credential maintenance process in ICE PPE. Users must now add their 5 digit alpha numeric Client CodeorCCodein the Company ID field of the investor found on the ICE PPE dashboard. This is in addition to the current Login and Password in place (do not remove). To avoid pricing retrieval issues, please update on or before 5/5/2026. Knowledge Article #000116575

  2. identified May 08, 2026, 02:26 PM UTC

    FHLB is experiencing delays due to the AWS outage. You may see pricing delays. We will update this message.

Read the full incident report →

Major May 7, 2026

Alert Advisory: ICE Bankruptcy and Foreclosure - Latency Issue

Detected by Pingoru
May 07, 2026, 04:52 PM UTC
Resolved
May 07, 2026, 06:20 PM UTC
Duration
1h 27m
Affected: Bankruptcy and Foreclosure
Timeline · 1 update
  1. identified May 07, 2026, 04:52 PM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting Bankruptcy and Foreclosure. As a result, users may be experiencing an outage or intermittent outages. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

Read the full incident report →