Service Advisory: INC29454483: Service Impact: B side services: Singapore, SG [SG2] <-> New York, NY, USA [111 8th]

Update timeline

1. identified May 20, 2026, 12:54 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 21MAY2026 18:15 EDT (THURSDAY 21MAY2026 22:15 UTC) Window End Date/Time: THURSDAY 21MAY2026 23:10 EDT (FRIDAY 22MAY2026 03:10 UTC) Reference #: CC61613822 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 21, 2026, 01:38 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A and B side services traversing Hong Kong [CS2] are impacted by this event. Location: Hong Kong [CS2] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29395351 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 21, 2026, 02:18 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Seoul, Korea [SELPAC] are not impacted by this event. Location: Hong Kong [CS2] - Seoul, Korea [SELPAC] Date/Time: THURSDAY 21MAY2026 08:17 EDT (THURSDAY 21MAY2026 12:17 UTC) Reference #: INC29400164 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 22, 2026, 03:17 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Hong Kong [HK1] - Osaka, Japan [OS3] are impacted by this event. Services Not Impacted: A side services traversing Hong Kong [HK1] - Osaka, Japan [OS3] are not impacted by this event. Location: Hong Kong [HK1] - Osaka, Japan [OS3] Window Start Date/Time: WEDNESDAY 27MAY2026 13:00 EDT (WEDNESDAY 27MAY2026 17:00 UTC) Window End Date/Time: WEDNESDAY 27MAY2026 14:00 EDT (WEDNESDAY 27MAY2026 18:00 UTC) Reference #: CC61685606 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 22, 2026, 12:44 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are not impacted by this event. Location: Singapore, SG [SG2] - New York, NY, USA [111 8th] Date/Time: FRIDAY 22MAY2026 08:20 EDT (FRIDAY 22MAY2026 12:20 UTC) Reference #: INC29454483 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions