Intercontinental Exchange incident

Alert Advisory: ICE Invoicing Invoice Submission Exception Setup - Update

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on May 28, 2026 affecting Invoicing, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:53 PM UTC
Resolved
Jun 04, 2026, 07:51 PM UTC
Duration
6d 23h
Detected by Pingoru
May 28, 2026, 07:53 PM UTC

Affected components

Invoicing

Update timeline

  1. identified May 28, 2026, 07:53 PM UTC

    ICE Invoicing is currently experiencing an issue with the Business Rules for the Invoice and Line Item Submission Exception. As a result, exceptions may be incorrectly created on invoices when the rule contains a condition for BK Status Code. If there is an Auto Deny Rule in place, invoices will be prevented for submission. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

  2. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated with advisory A26-0528151054, which has impacted ICE Invoicing Business Rules is currently targeted for a fix on Monday, June 1, 2026, at 8:00 PM ET. We will communicate any updates or changes to this timeline as they occur. Please communicate this alert internally within your organization.

  3. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated under advisory A26-0529081202, which has impacted ICE Invoicing Business Rules, has been rescheduled. While we continue working toward resolution, Business Rules for the Invoice and Line Item Submission Exception may require manual review. Additionally, if you are currently using the Auto Deny feature and would like ICE to temporarily disable it, please contact Client Support directly for assistance. We will provide further updates as they become available. Please ensure this alert is communicated internally within your organization.

  4. identified May 28, 2026, 07:53 PM UTC

    The issue previously communicated under advisory A26-0601160640, which has impacted ICE Invoicing Business Rules, is now scheduled for resolution today, Wednesday, June 3, 2026, between 8:00 PM through 11:00 PM ET. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.