Service Advisory: INC29768066: Service Impact: B side services: Toronto, Canada [TR1] <-> Hong Kong [HK1]

Update timeline

1. identified May 26, 2026, 03:25 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - Sydney, Australia [ALC] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - Sydney, Australia [ALC] are not impacted by this event. Location: Singapore, SG [SG2] - Sydney, Australia [ALC] Window Start Date/Time: TUESDAY 02JUN2026 09:00 EDT (TUESDAY 02JUN2026 13:00 UTC) Window End Date/Time: TUESDAY 02JUN2026 16:00 EDT (TUESDAY 02JUN2026 20:00 UTC) Reference #: CC61767455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 28, 2026, 08:24 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Window Start Date/Time: WEDNESDAY 03JUN2026 03:00 EDT (WEDNESDAY 03JUN2026 07:00 UTC) Window End Date/Time: WEDNESDAY 03JUN2026 09:00 EDT (WEDNESDAY 03JUN2026 13:00 UTC) Reference #: CC61655011 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 28, 2026, 08:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 28, 2026, 09:51 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Sydney, Australia [ALC] - Singapore, SG [SG2] are not impacted by this event. Location: Sydney, Australia [ALC] - Singapore, SG [SG2] Window Start Date/Time: TUESDAY 02JUN2026 09:00 EDT (TUESDAY 02JUN2026 13:00 UTC) Window End Date/Time: TUESDAY 02JUN2026 16:00 EDT (TUESDAY 02JUN2026 20:00 UTC) Reference #: CC61798937 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 29, 2026, 05:16 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: A side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are not impacted by this event. Location: Toronto, Canada [TR1] - Hong Kong [HK1] Date/Time: FRIDAY 29MAY2026 12:59 EDT (FRIDAY 29MAY2026 16:59 UTC) Reference #: INC29768066 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions