Intercontinental Exchange incident
Service Advisory: INC29696225: Service Impact: A side services: Bergamo, Italy [IT3]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: EMEA, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 27, 2026, 10:24 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: TUESDAY 09JUN2026 17:00 EDT (TUESDAY 09JUN2026 21:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 00:00 EDT (WEDNESDAY 10JUN2026 04:00 UTC) Reference #: CC61408175 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 27, 2026, 03:49 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Frankfurt, Germany [FR2] Window Start Date/Time: FRIDAY 05JUN2026 15:30 EDT (FRIDAY 05JUN2026 19:30 UTC) Window End Date/Time: SATURDAY 06JUN2026 14:00 EDT (SATURDAY 06JUN2026 18:00 UTC) Reference #: CHG1421582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 27, 2026, 09:11 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [THL] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing London, UK [THL] - New York, NY, USA [111 8th] are not impacted by this event. Location: London, UK [THL] - New York, NY, USA [111 8th] Window Start Date/Time: WEDNESDAY 27MAY2026 20:00 EDT (THURSDAY 28MAY2026 00:00 UTC) Window End Date/Time: THURSDAY 28MAY2026 00:59 EDT (THURSDAY 28MAY2026 04:59 UTC) Reference #: CC61820188 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 28, 2026, 08:42 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 28, 2026, 03:22 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] are not impacted by this event. Location: Bergamo, Italy [IT3] Date/Time: THURSDAY 28MAY2026 11:03 EDT (THURSDAY 28MAY2026 15:03 UTC) Reference #: INC29696225 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions