Vendor Mandated Emergency Maintenance: CC66339821: Service Impact: Wireless services: Slough, UK [LD4] <-> Basildon, UK [BAS]

Update timeline

1. identified Nov 03, 2026, 03:55 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time:TUESDAY 03NOV2026 18:00 EST (TUESDAY 03NOV2026 23:00 UTC) Window End Date/Time:WEDNESDAY 04NOV2026 01:00 EST (WEDNESDAY 04NOV2026 06:00 UTC) Reference #:CC66339821 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

2. identified Nov 03, 2026, 03:55 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - London, UK [THL] Window Start Date/Time:TUESDAY 03NOV2026 18:00 EST (TUESDAY 03NOV2026 23:00 UTC) Window End Date/Time:WEDNESDAY 04NOV2026 01:00 EST (WEDNESDAY 04NOV2026 06:00 UTC) Reference #:CC66339821 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified Nov 03, 2026, 03:55 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:TUESDAY 03NOV2026 18:00 EST (TUESDAY 03NOV2026 23:00 UTC) Window End Date/Time:WEDNESDAY 04NOV2026 01:00 EST (WEDNESDAY 04NOV2026 06:00 UTC) Reference #:CC66339821 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

4. identified Nov 03, 2026, 03:55 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Basildon, UK [BAS] Window Start Date/Time:TUESDAY 03NOV2026 18:00 EST (TUESDAY 03NOV2026 23:00 UTC) Window End Date/Time:WEDNESDAY 04NOV2026 01:00 EST (WEDNESDAY 04NOV2026 06:00 UTC) Reference #:CC66339821 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions