Intercontinental Exchange incident

Encompass Latency

Resolved after 2 hours 4 minutes, affecting Encompass Web Interface, on November 2, 2026.

identified Nov 02, 2026, 04:31 PM UTC

We are aware of an issue causing general latency navigating the Encompass application for some users. Our teams is actively investigating the issue and working on resolution.

Started
Nov 02, 2026, 04:31 PM UTC
Resolved
Nov 02, 2026, 06:36 PM UTC
Duration
2h 4m
Detected by Pingoru
Nov 02, 2026, 04:31 PM UTC

Affected components

Encompass Web Interface

Update timeline

  1. identified Nov 02, 2026, 04:31 PM UTC

    We are aware of an issue causing general latency navigating the Encompass application. Our teams is actively investigating the issue and working on resolution.

  2. identified Nov 02, 2026, 04:31 PM UTC

    We are aware of an issue causing general latency navigating the Encompass application for some users. Our teams is actively investigating the issue and working on resolution.

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