Intercontinental Exchange Outage History

Intercontinental Exchange partial outage · 3 active incidents View live status →

There were 16 Intercontinental Exchange outages since April 27, 2026 totaling 316h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.ice.com/status

Major May 3, 2026

Vendor Mandated Emergency Maintenance: CC61106850: Service Impact: Wireless services: Markham, Toronto [MCC] <-> Carteret, NJ, USA [CAR]

Detected by Pingoru
May 03, 2026, 03:42 AM UTC
Resolved
May 03, 2026, 02:40 PM UTC
Duration
10h 58m
Affected: Wireless: Americas (Inter-State)
Timeline · 9 updates
  1. identified Apr 30, 2026, 10:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 17:00 EDT (SATURDAY 02MAY2026 21:00 UTC) Reference #: CC61017378 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 01, 2026, 07:04 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified May 01, 2026, 07:05 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 01, 2026, 07:05 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified May 01, 2026, 07:05 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified May 01, 2026, 07:05 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified May 01, 2026, 07:37 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 20:00 EDT (SATURDAY 02MAY2026 00:00 UTC) Reference #: CC61094680 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  9. identified May 03, 2026, 03:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

Read the full incident report →

Major May 3, 2026

Emergency Maintenance: CHG1413254: Service Impact: A side services: Seoul, Korea [SL1]

Detected by Pingoru
May 03, 2026, 02:38 AM UTC
Resolved
May 03, 2026, 07:22 AM UTC
Duration
4h 44m
Affected: Low Latency: APAC
Timeline · 5 updates
  1. identified Apr 30, 2026, 01:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 19:59 EDT (FRIDAY 01MAY2026 23:59 UTC) Reference #: CC61014613 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 30, 2026, 11:53 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Tokyo, Japan [TY3] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: B side services traversing Tokyo, Japan [TY3] - Chicago, IL, USA [350C] are not impacted by this event. Location: Tokyo, Japan [TY3] - Chicago, IL, USA [350C] Window Start Date/Time: SATURDAY 02MAY2026 09:00 EDT (SATURDAY 02MAY2026 13:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 19:00 EDT (SATURDAY 02MAY2026 23:00 UTC) Reference #: CC60834604 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 01, 2026, 10:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Seoul, Korea [SL1] - Tokyo, Japan [CC1] are impacted by this event. Services Not Impacted: A side services traversing Seoul, Korea [SL1] - Tokyo, Japan [CC1] are not impacted by this event. Location: Seoul, Korea [SL1] - Tokyo, Japan [CC1] Window Start Date/Time: WEDNESDAY 06MAY2026 11:00 EDT (WEDNESDAY 06MAY2026 15:00 UTC) Window End Date/Time: WEDNESDAY 06MAY2026 17:00 EDT (WEDNESDAY 06MAY2026 21:00 UTC) Reference #: CC60952199 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 12:47 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] are not impacted by this event. Location: Kuala Lumpur, Malaysia [AIM] - Singapore, SG [SG2] Window Start Date/Time: MONDAY 11MAY2026 12:00 EDT (MONDAY 11MAY2026 16:00 UTC) Window End Date/Time: MONDAY 11MAY2026 18:00 EDT (MONDAY 11MAY2026 22:00 UTC) Reference #: CC59562768 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 03, 2026, 02:38 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Seoul, Korea [SL1] are impacted by this event. Services Not Impacted: B side services traversing Seoul, Korea [SL1] are not impacted by this event. Location: Seoul, Korea [SL1] Window Start Date/Time: SUNDAY 03MAY2026 01:00 EDT (SUNDAY 03MAY2026 05:00 UTC) Window End Date/Time: SUNDAY 03MAY2026 07:00 EDT (SUNDAY 03MAY2026 11:00 UTC) Reference #: CHG1413254 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 1, 2026

Service Advisory: INC28495295: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2]

Detected by Pingoru
May 01, 2026, 05:26 PM UTC
Resolved
May 03, 2026, 07:22 AM UTC
Duration
1d 13h
Affected: Low Latency: EMEA
Timeline · 5 updates
  1. identified Apr 30, 2026, 01:47 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: BLUE ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: RED ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 09MAY2026 18:00 EDT (SATURDAY 09MAY2026 22:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:00 EDT (SUNDAY 10MAY2026 04:00 UTC) Reference #: CC60967408 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 30, 2026, 02:00 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing Slough, UK [LD4] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] Window Start Date/Time:SATURDAY 09MAY2026 02:00 EDT (SATURDAY 09MAY2026 06:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 09:59 EDT (SATURDAY 09MAY2026 13:59 UTC) Reference #:CHG1408287 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 01, 2026, 05:33 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: Stockholm, Sweden [STO1] Window Start Date/Time: SATURDAY 16MAY2026 04:05 EDT (SATURDAY 16MAY2026 08:05 UTC) Window End Date/Time: SATURDAY 16MAY2026 07:59 EDT (SATURDAY 16MAY2026 11:59 UTC) Reference #: CHG1404019 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 09:44 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 01MAY2026 16:00 EDT (FRIDAY 01MAY2026 20:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 18:59 EDT (FRIDAY 01MAY2026 22:59 UTC) Reference #: CHG1412532 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 05:26 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: FRIDAY 01MAY2026 13:02 EDT (FRIDAY 01MAY2026 17:02 UTC) Reference #: INC28495295 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 1, 2026

Vendor Mandated Maintenance: CC61081455: Service Impact: Wireless services: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2]

Detected by Pingoru
May 01, 2026, 03:00 PM UTC
Resolved
May 03, 2026, 05:16 PM UTC
Duration
2d 2h
Affected: Wireless: EMEA
Timeline · 9 updates
  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified May 01, 2026, 06:25 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified May 01, 2026, 03:00 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 02MAY2026 07:00 EDT (SATURDAY 02MAY2026 11:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 12:00 EDT (SATURDAY 02MAY2026 16:00 UTC) Reference #: CC61081455 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 1, 2026

Service Advisory: INC28471294: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA

Detected by Pingoru
May 01, 2026, 11:17 AM UTC
Resolved
May 01, 2026, 02:12 PM UTC
Duration
2h 54m
Affected: Wireless: EMEA
Timeline · 5 updates
  1. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 01, 2026, 06:25 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: THURSDAY 30APR2026 23:26 EDT (FRIDAY 01MAY2026 03:26 UTC) Reference #: INC28461402 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: FRIDAY 01MAY2026 06:54 EDT (FRIDAY 01MAY2026 10:54 UTC) Reference #: INC28471294 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major May 1, 2026

Service Advisory: INC28471294: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro

Detected by Pingoru
May 01, 2026, 11:17 AM UTC
Resolved
May 01, 2026, 02:12 PM UTC
Duration
2h 54m
Affected: Wireless: Americas (Inter-State)
Timeline · 5 updates
  1. identified Apr 29, 2026, 08:08 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 29APR2026 17:00 EDT (WEDNESDAY 29APR2026 21:00 UTC) Window End Date/Time: WEDNESDAY 29APR2026 18:00 EDT (WEDNESDAY 29APR2026 22:00 UTC) Reference #: CC61012955 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 29, 2026, 08:09 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 29APR2026 17:00 EDT (WEDNESDAY 29APR2026 21:00 UTC) Window End Date/Time: WEDNESDAY 29APR2026 18:00 EDT (WEDNESDAY 29APR2026 22:00 UTC) Reference #: CC61012955 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 29, 2026, 08:16 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:THURSDAY 30APR2026 17:00 EDT (THURSDAY 30APR2026 21:00 UTC) Window End Date/Time:THURSDAY 30APR2026 17:30 EDT (THURSDAY 30APR2026 21:30 UTC) Reference #:CC61012829 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 30, 2026, 10:32 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: SATURDAY 02MAY2026 17:00 EDT (SATURDAY 02MAY2026 21:00 UTC) Reference #: CC61017378 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 01, 2026, 11:17 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: FRIDAY 01MAY2026 06:54 EDT (FRIDAY 01MAY2026 10:54 UTC) Reference #: INC28471294 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major April 30, 2026

DDA Latency and Connectivity Issues

Detected by Pingoru
Apr 30, 2026, 05:40 PM UTC
Resolved
Apr 30, 2026, 08:29 PM UTC
Duration
2h 49m
Affected: Data and Document Automation (formerly AIQ)
Timeline · 2 updates
  1. identified Apr 30, 2026, 05:40 PM UTC

    We have received reports of issues with DDA. Our teams are actively investigating the cause and will provide updates as more information becomes available.

  2. identified Apr 30, 2026, 05:40 PM UTC

    We are actively working to resolve an issue impacting our DDA service: Some users may experience intermittent latency and timeouts. Analyzer results and updates can be delayed by up to 1 hr.

Read the full incident report →

Major April 30, 2026

Service Advisory: INC28417176: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3]

Detected by Pingoru
Apr 30, 2026, 02:42 PM UTC
Resolved
May 01, 2026, 04:27 AM UTC
Duration
13h 44m
Affected: Wireless: EMEA
Timeline · 5 updates
  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 30, 2026, 02:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Apr 30, 2026, 02:42 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major April 30, 2026

Service Advisory: INC28386174: Service Impact: A side services: Hong Kong [CS2] <-> Tokyo, Japan [TY3]

Detected by Pingoru
Apr 30, 2026, 03:30 AM UTC
Resolved
Apr 30, 2026, 10:16 AM UTC
Duration
6h 45m
Affected: Low Latency: APAC
Timeline · 5 updates
  1. identified Apr 21, 2026, 04:37 AM UTC

    Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Shanghai, China [SD3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Shanghai, China [SD3] will not be impacted for the duration of this maintenance event. Location: Shanghai, China [SD3] Window Start Date/Time: FRIDAY 08MAY2026 21:05 EDT (SATURDAY 09MAY2026 01:05 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CHG1404823 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 25, 2026, 03:45 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Hong Kong [HKX] will be impacted for the duration of this maintenance event. Location:Hong Kong [HKX] Window Start Date/Time:SATURDAY 09MAY2026 12:00 EDT (SATURDAY 09MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 15:59 EDT (SATURDAY 09MAY2026 19:59 UTC) Reference #:CHG1408043 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Apr 26, 2026, 11:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are impacted by this event. Services Not Impacted: B side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are not impacted by this event. Location: Beijing, China [BJ3] - Shanghai, China [SH5] Window Start Date/Time: MONDAY 27APR2026 12:00 EDT (MONDAY 27APR2026 16:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CC60841558 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 30, 2026, 01:31 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 19:59 EDT (FRIDAY 01MAY2026 23:59 UTC) Reference #: CC61014613 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 30, 2026, 03:30 AM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: WEDNESDAY 29APR2026 23:13 EDT (THURSDAY 30APR2026 03:13 UTC) Reference #: INC28386174 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major April 29, 2026

Service Advisory: INC28369738: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3]

Detected by Pingoru
Apr 29, 2026, 10:28 PM UTC
Resolved
Apr 30, 2026, 07:03 AM UTC
Duration
8h 35m
Affected: Wireless: EMEA
Timeline · 5 updates
  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Apr 29, 2026, 10:20 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 16:58 EDT (WEDNESDAY 29APR2026 20:58 UTC) Reference #: INC28369738 Additional Information:Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 29, 2026, 10:28 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 16:58 EDT (WEDNESDAY 29APR2026 20:58 UTC) Reference #: INC28369738 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major April 29, 2026

Workflow rules failing with EDIS-5000 error

Detected by Pingoru
Apr 29, 2026, 03:12 PM UTC
Resolved
May 03, 2026, 06:58 PM UTC
Duration
4d 3h
Affected: Electronic Document Management
Timeline · 3 updates
  1. identified Apr 29, 2026, 03:12 PM UTC

    We are aware of a failure that occurs during automated disclosure execution. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending, causing downstream issues. As a workaround, users can manually disclose.

  2. identified Apr 29, 2026, 03:12 PM UTC

    We have identified the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution. EDIS-5000 error. Our teams are working on a resolution. We will continue to provide updates on our progress. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

  3. identified Apr 29, 2026, 03:12 PM UTC

    We are targetting a fix Saturday night, 5/2 to address the issue affecting Electronic Document Management where a failure occurs during automated disclosure execution - EDIS-5000 error. In affected cases, the workflow status shows Failed while the disclosure tracking record remains Pending. As a workaround, users can manually disclose.

Read the full incident report →

Major April 29, 2026

Service Advisory: INC28329656: Service Impact: B side services: Amsterdam, NE [AMS1] <-> Toronto, Canada [TR1]

Detected by Pingoru
Apr 29, 2026, 01:08 PM UTC
Resolved
Apr 29, 2026, 01:52 PM UTC
Duration
43m
Affected: Low Latency: EMEA
Timeline · 5 updates
  1. identified Apr 27, 2026, 02:30 PM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  2. identified Apr 28, 2026, 07:18 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: MONDAY 04MAY2026 17:59 EDT (MONDAY 04MAY2026 21:59 UTC) Window End Date/Time: TUESDAY 05MAY2026 00:00 EDT (TUESDAY 05MAY2026 04:00 UTC) Reference #: CC60956947 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 28, 2026, 07:18 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: TUESDAY 05MAY2026 17:59 EDT (TUESDAY 05MAY2026 21:59 UTC) Window End Date/Time: WEDNESDAY 06MAY2026 00:00 EDT (WEDNESDAY 06MAY2026 04:00 UTC) Reference #: CC60957594 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 28, 2026, 09:06 PM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] Window Start Date/Time:FRIDAY 08MAY2026 18:05 EDT (FRIDAY 08MAY2026 22:05 UTC) Window End Date/Time:FRIDAY 08MAY2026 19:30 EDT (FRIDAY 08MAY2026 23:30 UTC) Reference #:CHG1407108 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Apr 29, 2026, 01:08 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are impacted by this event. Services Not Impacted: A side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are not impacted by this event. Location: Amsterdam, NE [AMS1] - Toronto, Canada [TR1] Date/Time: WEDNESDAY 29APR2026 08:28 EDT (WEDNESDAY 29APR2026 12:28 UTC) Reference #: INC28329656 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major April 29, 2026

Service Advisory: INC28318622: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]

Detected by Pingoru
Apr 29, 2026, 07:31 AM UTC
Resolved
Apr 29, 2026, 08:41 AM UTC
Duration
1h 9m
Affected: Wireless: EMEA
Timeline · 6 updates
  1. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 22, 2026, 06:42 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25APR2026 03:00 EDT (SATURDAY 25APR2026 07:00 UTC) Window End Date/Time: SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #: CC60818061 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 23, 2026, 08:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: FRIDAY 24APR2026 20:00 EDT (SATURDAY 25APR2026 00:00 UTC) Window End Date/Time: FRIDAY 24APR2026 21:00 EDT (SATURDAY 25APR2026 01:00 UTC) Reference #: CC60854832 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 24, 2026, 09:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:SATURDAY 25APR2026 12:00 EDT (SATURDAY 25APR2026 16:00 UTC) Window End Date/Time:SATURDAY 25APR2026 13:00 EDT (SATURDAY 25APR2026 17:00 UTC) Reference #:CC60891896 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Apr 29, 2026, 07:31 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 02:47 EDT (WEDNESDAY 29APR2026 06:47 UTC) Reference #: INC28318622 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Apr 29, 2026, 07:31 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: WEDNESDAY 29APR2026 02:47 EDT (WEDNESDAY 29APR2026 06:47 UTC) Reference #: INC28318622 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

Read the full incident report →

Major April 28, 2026

Emergency Maintenance: CC60963468: Service Impact: Wireless services: Aurora, IL [DC3] <-> Secaucus, NJ [NY4]

Detected by Pingoru
Apr 28, 2026, 06:42 PM UTC
Resolved
Apr 29, 2026, 08:33 AM UTC
Duration
13h 51m
Affected: Wireless: Americas (Inter-State)
Timeline · 9 updates
  1. identified Apr 27, 2026, 08:00 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 27APR2026 19:00 EDT (MONDAY 27APR2026 23:00 UTC) Window End Date/Time: MONDAY 27APR2026 20:00 EDT (TUESDAY 28APR2026 00:00 UTC) Reference #: CC60930853 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 27, 2026, 08:01 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: MONDAY 27APR2026 19:00 EDT (MONDAY 27APR2026 23:00 UTC) Window End Date/Time: MONDAY 27APR2026 20:00 EDT (TUESDAY 28APR2026 00:00 UTC) Reference #: CC60930853 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Apr 28, 2026, 05:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 28APR2026 19:00 EDT (TUESDAY 28APR2026 23:00 UTC) Window End Date/Time: TUESDAY 28APR2026 20:00 EDT (WEDNESDAY 29APR2026 00:00 UTC) Reference #: CC60963688 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Apr 28, 2026, 05:16 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 28APR2026 19:00 EDT (TUESDAY 28APR2026 23:00 UTC) Window End Date/Time: TUESDAY 28APR2026 20:00 EDT (WEDNESDAY 29APR2026 00:00 UTC) Reference #: CC60963688 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 28, 2026, 06:42 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL [DC3] - Secaucus, NJ [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL [DC3] - Secaucus, NJ [NY4] Window Start Date/Time: TUESDAY 28APR2026 17:00 EDT (TUESDAY 28APR2026 21:00 UTC) Window End Date/Time: TUESDAY 28APR2026 18:00 EDT (TUESDAY 28APR2026 22:00 UTC) Reference #: CC60963468 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Apr 28, 2026, 08:10 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 28APR2026 15:19 EDT (TUESDAY 28APR2026 19:19 UTC) Reference #: INC28296295 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Apr 28, 2026, 08:10 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Apr 28, 2026, 08:10 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 28APR2026 15:19 EDT (TUESDAY 28APR2026 19:19 UTC) Reference #: INC28296295 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Apr 28, 2026, 08:10 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Read the full incident report →

Major April 28, 2026

Alert Advisory: ICE Invoicing MSP Client Files Delayed

Detected by Pingoru
Apr 28, 2026, 02:58 PM UTC
Resolved
Apr 29, 2026, 01:44 PM UTC
Duration
22h 45m
Affected: Invoicing
Timeline · 1 update
  1. identified Apr 28, 2026, 02:58 PM UTC

    ICE Mortgage Technology is currently experiencing an issue that is impacting the processing of MSP files that are imported into the Invoicing application. As a result, users may experience delays seeing data on invoices or loans. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

Read the full incident report →

Major April 27, 2026

Emergency Maintenance: CHG1408528: Service Impact: A side Managed Hosting services: Aurora, IL, USA [AUR]

Detected by Pingoru
Apr 27, 2026, 03:11 PM UTC
Resolved
Apr 29, 2026, 03:31 AM UTC
Duration
1d 12h
Affected: Low Latency: Americas
Timeline · 5 updates
  1. identified Apr 24, 2026, 02:04 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A and B side services traversing Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] are impacted by this event. Location: Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] Window Start Date/Time: SATURDAY 25APR2026 02:00 EDT (SATURDAY 25APR2026 06:00 UTC) Window End Date/Time: SATURDAY 25APR2026 14:00 EDT (SATURDAY 25APR2026 18:00 UTC) Reference #: CHG1405875 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Apr 25, 2026, 02:24 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 09MAY2026 08:05 EDT (SATURDAY 09MAY2026 12:05 UTC) Window End Date/Time:SATURDAY 09MAY2026 11:59 EDT (SATURDAY 09MAY2026 15:59 UTC) Reference #:CHG1408035 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Apr 26, 2026, 06:12 AM UTC

    UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

  4. identified Apr 26, 2026, 10:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: SUNDAY 26APR2026 18:00 EDT (SUNDAY 26APR2026 22:00 UTC) Window End Date/Time: SUNDAY 26APR2026 22:00 EDT (MONDAY 27APR2026 02:00 UTC) Reference #: CC60806990 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified Apr 27, 2026, 03:11 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side managed hosting services traversing Aurora, IL, USA [AUR] are impacted by this event. Location: Aurora, IL, USA [AUR] Window Start Date/Time: MONDAY 27APR2026 17:00 EDT (MONDAY 27APR2026 21:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CHG1408528 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

Read the full incident report →

Looking to track Intercontinental Exchange downtime and outages?

Pingoru polls Intercontinental Exchange's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Intercontinental Exchange reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Intercontinental Exchange alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Intercontinental Exchange for free

5 free monitors · No credit card required