Intercontinental Exchange Outage History

We are aware of an issue where some users are experiencing difficulties logging in to the Encompass Smart Client. Our team is actively investigating the issue. We will provide updates as more information becomes available.

We are aware of an issue impacting users ability to login to Encompass. We are investigating a possible SSO issue as a critical priority.

We have identified the issue and are actively working towards a resolution.

We have identified the issue affecting Encompass SmartClient. Our Engineering team is currently working on a resolution. We will continue to porivde updates on our progress.

ICE Mortgage Technology is currently experiencing latency that is impacting Bankruptcy and Foreclosure. As a result, users may be experiencing an outage or intermittent outages. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

ICE Mortgage Technology is currently experiencing an issue that is impacting ICE Loan Boarding. As a result, users may be experiencing an outage or intermittent outages. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

ICE Mortgage Technology continues to troubleshoot the ICE Loan Boarding issue that was previously communicated with advisory A26-0614141328. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

We are aware of an issue preventing access to the Encompass and Developer User Forums. We are planning on resolving this issue tonight 10pm PT.

As noted in prior market status notices, April 27, 2026 was the first day national securities exchanges were scheduled to publish odd lot information to the SIPs. Due to a defect in the software release supporting this change, NYSE Group Equities Exchanges (the "NYSE Exchanges") published incorrect odd lot information on April 27th for certain symbols (the "Impacted Symbols"), suspended odd lot publication for April 28th, and then resumed odd lot publication to the SIPs on April 29th without further issue after the defect was fixed. A list of the Impacted Symbols, per NYSE Exchange, is attached.

NYSE Arca Equities is currently experiencing delayed messages on subset of Pillar Drop Copy sessions.

As noted in prior market status notices, April 27, 2026 was the first day national securities exchanges were scheduled to publish odd lot information to the SIPs. Due to a defect in the software release supporting this change, NYSE Group Equities Exchanges (the "NYSE Exchanges") published incorrect odd lot information on April 27th for certain symbols (the "Impacted Symbols"), suspended odd lot publication for April 28th, and then resumed odd lot publication to the SIPs on April 29th without further issue after the defect was fixed. A list of the Impacted Symbols, per NYSE Exchange, is attached.

NYSE Arca Equities is currently investigating a reported technical issue regarding client connectivity to a subset of Pillar Drop Copy sessions.

ICE Mortgage Technology is currently experiencing an issue that is impacting ICE Bankruptcy and Foreclosure document uploads. As a result, users may be experiencing errors when attempting to upload documents within the application. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

ICE Mortgage Technology is currently experiencing an issue with ICE Invoicing impacting uploading documents within the Invoicing application and bulk import not available errors. All appropriate levels of support are engaged. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

Following further analysis under advisory A26-0610124148, ICE has identified that this issue may impact any application supporting document upload functionality. These potentially affected ICE applications include Claims, Invoicing, Bankruptcy Proof of Claim, and Credit Bureau Management. We will advise you once the issue is resolved. Please communicate this alert internally within your organization.

We are investigating reports related to 'WinAPI error code 193' and attachment failures during Document Conversion after running legacy integrations. Our teams are actively investigating the cause and will provide updates as more information becomes available.

We have identified an issue introduced in the Encompass SmartClient 26.1.0.4 Critical Patch release the night of 6/9/2026, which introduced failures during Document Conversion after running legacy integrations. We are evaluating a permanent resolution for this now. As an immediate workaround for this issue, rolling back the 26.1.0.4 client side update within Admin Tools Version Manager will resolve this issue.