Intellistack incident

Document Conversion failure

Major Resolved View vendor source →

Intellistack experienced a major incident on September 15, 2025 affecting API & Document Generation, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 04:25 PM UTC
Resolved
Sep 15, 2025, 07:43 PM UTC
Duration
3h 18m
Detected by Pingoru
Sep 15, 2025, 04:25 PM UTC

Affected components

API & Document Generation

Update timeline

  1. investigating Sep 15, 2025, 04:25 PM UTC

    We are currently experiencing an issue with our ConvertAPI, which may result in failures when attempting to use Documents to convert file types during a merge. This is actively being investigated.

  2. investigating Sep 15, 2025, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 15, 2025, 05:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 15, 2025, 07:43 PM UTC

    This incident has been resolved.