Intellistack incident

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

Notice Resolved View vendor source →

Intellistack experienced a notice incident on May 20, 2026 affecting API & Document Generation, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:32 PM UTC
Resolved
May 20, 2026, 02:28 PM UTC
Duration
56m
Detected by Pingoru
May 20, 2026, 01:32 PM UTC

Affected components

API & Document Generation

Update timeline

  1. investigating May 20, 2026, 01:32 PM UTC

    We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

  2. identified May 20, 2026, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2026, 02:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 20, 2026, 02:28 PM UTC

    This incident has been resolved.