Resolved after 1 day 7 hours, affecting API and Documents, on September 29, 2026.
All known issues with the Sign API and our authentication migration are now resolved and complete.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:49 PM UTC
We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account. Our team is actively investigating and will provide additional updates as more information becomes available.
- identified Sep 29, 2026, 03:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2026, 10:28 PM UTC
All known issues with the Sign API and our authentication migration are now resolved and complete.
Your product runs on more than Intellistack
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services