Instructure incident

Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard

Major Resolved View vendor source →

Instructure experienced a major incident on August 24, 2026 affecting Impact, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 03:03 PM UTC
Resolved
Aug 24, 2026, 05:30 PM UTC
Duration
2h 27m
Detected by Pingoru
Aug 24, 2026, 03:03 PM UTC

Affected components

Impact

Update timeline

  1. identified Aug 24, 2026, 04:07 PM UTC

    Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to resolve the issue with the highest priority.

  2. monitoring Aug 24, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 07:00 PM UTC

    This incident has been resolved.