Instructure incident

Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas

Major Resolved View vendor source →

Instructure experienced a major incident on August 24, 2026 affecting Canvas LMS, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 03:58 PM UTC
Resolved
Aug 24, 2026, 06:10 PM UTC
Duration
2h 11m
Detected by Pingoru
Aug 24, 2026, 03:58 PM UTC

Affected components

Canvas LMS

Update timeline

  1. investigating Aug 24, 2026, 03:58 PM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 06:10 PM UTC

    This incident has been resolved.