Instructure incident

Canvas support phone system is experiencing connection issues. For more information please go to https://status.sharpencx.com

Minor Resolved View vendor source →

Instructure experienced a minor incident on December 30, 2025 affecting Support: Phones/Chat, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 09:22 PM UTC
Resolved
Dec 30, 2025, 10:05 PM UTC
Duration
42m
Detected by Pingoru
Dec 30, 2025, 09:22 PM UTC

Affected components

Support: Phones/Chat

Update timeline

  1. identified Dec 30, 2025, 09:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 30, 2025, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 30, 2025, 10:05 PM UTC

    This incident has been resolved.