Instructure incident

Some users may be experiencing slowness or timeout errors when accessing Canvas

Minor Resolved View vendor source →

Instructure experienced a minor incident on January 29, 2026 affecting Canvas LMS and us-west-2, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 02:19 PM UTC
Resolved
Jan 29, 2026, 03:50 PM UTC
Duration
1h 31m
Detected by Pingoru
Jan 29, 2026, 02:19 PM UTC

Affected components

Canvas LMSus-west-2

Update timeline

  1. investigating Jan 29, 2026, 02:19 PM UTC

    We are currently investigating this issue.

  2. identified Jan 29, 2026, 02:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 03:50 PM UTC

    This incident has been resolved.