Worldline Slow Response Time & Payment Platform Perturbation

Update timeline

1. identified Feb 25, 2026, 02:10 PM UTC

   Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 25/02/2026 at 14:50 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. identified Feb 25, 2026, 03:37 PM UTC

   Please be reminded that your customers might still experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 25/02/2026 at 14:50 CET. We would like to assure you that the investigation persists. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions as soon as possible. You will be updated on a regular basis. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

3. identified Feb 25, 2026, 05:07 PM UTC

   We would like to inform you that the perturbation affecting the payment processing on the Worldline (WLOP) platform is still ongoing. Our dedicated team of experts is actively working with the utmost priority to restore the activity to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

4. resolved Feb 25, 2026, 06:31 PM UTC

   Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 14:50 CET on 25 Feb 2026. We are pleased to announce that the system returned to normal operating conditions at 18:08 CET. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.