Infobip incident

Global (Europe) - Viber inbound media messages degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on December 1, 2025 affecting Global (Europe), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 02:03 PM UTC
Resolved
Dec 01, 2025, 02:20 PM UTC
Duration
16m
Detected by Pingoru
Dec 01, 2025, 02:03 PM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Dec 01, 2025, 02:03 PM UTC

    We are currently observing a degradation affecting Viber messages with media (MOs with attachments and media links). We are actively investigating the issue.

  2. identified Dec 01, 2025, 02:11 PM UTC

    The issue has been identified as originating on Viber’s side. We are in contact with their engineering team and are closely monitoring the situation while they work on a resolution.

  3. resolved Dec 01, 2025, 02:20 PM UTC

    The incident affecting inbound Viber messages with media has been resolved. Start: 01 December 2025 13:12 UTC End: 01 December 2025 13:54 UTC