Infobip incident

Global (Europe) - Multiple Channels processing degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on January 22, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:22 AM UTC
Resolved
Jan 22, 2026, 03:39 AM UTC
Duration
1h 17m
Detected by Pingoru
Jan 22, 2026, 02:22 AM UTC

Affected components

Global (Europe)Global (Europe)Global (Europe)

Update timeline

  1. investigating Jan 22, 2026, 02:22 AM UTC

    We’re currently experiencing delays in processing RCS, WhatsApp, Viber, and Zalo traffic in our global (Europe) data center. The full scope of the issue is still under investigation, and we’ll provide more details in the next update.

  2. investigating Jan 22, 2026, 02:25 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 22, 2026, 03:39 AM UTC

    The issue has been successfully resolved, and the service is once again operational. Messages are now being processed in a timely manner. Start (UTC): 22 January 2026 00:13 End (UTC): 22 January 2026 00:43 Impact: Delays in message processing.