Infobip incident

EU (Region-locked) - Conversations service degradation

Major Resolved View vendor source →

Infobip experienced a major incident on January 23, 2026 affecting EU Region-locked, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 10:01 AM UTC
Resolved
Jan 23, 2026, 10:06 AM UTC
Duration
4m
Detected by Pingoru
Jan 23, 2026, 10:01 AM UTC

Affected components

EU Region-locked

Update timeline

  1. investigating Jan 23, 2026, 10:01 AM UTC

    We are currently experiencing issues with the Conversation service over the EU (Region-locked) data center. You may experience Conversations failing to load. The issue is currently being investigated, and more information will follow in the next update.

  2. resolved Jan 23, 2026, 10:06 AM UTC

    Our team identified the issue, and the fix has been deployed. Service is now fully operational. Start (UTC): 23-01-2026 09:37 End (UTC): 23-01-2026 09:59 Impact: Loading of Conversations service