Infobip incident

Global (Europe) - AI assistant service degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on January 27, 2026 affecting Global (Europe) and Global (Europe), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 12:27 PM UTC
Resolved
Jan 27, 2026, 01:18 PM UTC
Duration
51m
Detected by Pingoru
Jan 27, 2026, 12:27 PM UTC

Affected components

Global (Europe)Global (Europe)

Update timeline

  1. investigating Jan 27, 2026, 12:27 PM UTC

    We are currently experiencing issues with AI assistant service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

  2. identified Jan 27, 2026, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 27, 2026, 01:18 PM UTC

    The issue has been successfully resolved and the service is once again operational. AI assistant and some helper AI tools were not working affecting the products and services that utilize them. Start (UTC): 27 January 10:47 End (UTC): 27 January 13:14 Impact: The issue affected Answers and Conversations services that use AI