Incapsula incident
[ INC - 1129 ]Service Degradation Impacting Login to the Imperva Management Portal
Incapsula experienced a minor incident on September 9, 2026 affecting Cloud Security Management Platform, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 05:31 PM UTC
We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next Update on this incident will be shared no later than 18:00 UTC
- investigating Sep 09, 2026, 06:03 PM UTC
Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.
- investigating Sep 09, 2026, 06:16 PM UTC
Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal. Customer sites remain fully protected at this time, with no impact to their protection services. Next update on the incident will be shared no later than 18:46 UTC.
- investigating Sep 09, 2026, 06:53 PM UTC
Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts. The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time. Further updates will be provided as the investigation progresses.
- investigating Sep 09, 2026, 07:24 PM UTC
Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration. Customer websites and traffic remain fully protected at this time. Next update on this incident will be shared no later than 19:55 UTC.
- identified Sep 09, 2026, 07:33 PM UTC
Our technical teams have identified the issue and are actively working toward full service restoration. At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality. Customer websites and traffic remain fully covered by SSL and protected at this time.
- identified Sep 09, 2026, 08:33 PM UTC
Our technical teams continue to work toward fully restoring SSL Certificate Management functionality. Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time. Further updates will be provided as we continue to work toward full remediation.
- monitoring Sep 09, 2026, 09:18 PM UTC
The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected. Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation. The next update will be provided as further information becomes available.
- resolved Sep 09, 2026, 10:29 PM UTC
Monitoring has confirmed that the environment remains stable, with no further issues observed. The incident is now confirmed as resolved, and normal service has been restored.