imgix had 14 outages in the last 2 years totaling 22h 22m of downtime — averaging 0.6 incidents per month.
There were 14 imgix outages since September 17, 2025 totaling 22h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've detected delays in completing purge requests. The issue is being actively monitored and is currently resolving. Previously scheduled jobs will be processed. Image renders are not affected.
This incident has been resolved. All previously submitted purge requests have been processed.
We are currently investigating increased 5xx errors for new image render requests.
We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.
We are seeing a large reduction in error rates. We will continue to monitor for updates.
Error rates have subsided to normal levels. We will continue to monitor for updates.
This incident has been resolved.
We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.
A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational.
This incident has been resolved.
We are investigating uploading errors in the Asset Manager UI for Azure Sources.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.
This incident has been resolved.
We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.
We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.
The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets.
# Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync
We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).
The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour.
The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.
Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.
We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.
This incident has been resolved.
We are investigating increased latency for cache misses in the EU region.
The issue has been identified and a fix is being implemented.
Latency has returned to normal for the affected EU region. We will continue to monitor the situation.
This incident has been resolved.
We are investigating reports of increased latency for new renders.
Rendering latency has been restored. We are monitoring the service.
This incident has been resolved.
Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.
We are currently investigating an issue with the Sources and Analytics tabs in the Dashboard. The rendering service is not impacted.
This incident has been resolved.