imgix Outage History

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imgix had 25 outages in the last 2 years totaling 116h 10m of downtime — averaging 1 incident per month.

There were 25 imgix outages since May 23, 2024 totaling 116h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.imgix.com

Major April 16, 2026

Issues with Imgix web tools

Detected by Pingoru
Apr 16, 2026, 05:14 PM UTC
Resolved
Apr 16, 2026, 05:43 PM UTC
Duration
28m
Affected: Web Administration ToolsAPI Service
Timeline · 3 updates
  1. investigating Apr 16, 2026, 05:14 PM UTC

    We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.

  2. monitoring Apr 16, 2026, 05:27 PM UTC

    A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational.

  3. resolved Apr 16, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

Asset Manager errors when uploading to an Azure Source

Detected by Pingoru
Feb 03, 2026, 01:49 PM UTC
Resolved
Feb 03, 2026, 04:21 PM UTC
Duration
2h 32m
Affected: Web Administration Tools
Timeline · 3 updates
  1. identified Feb 03, 2026, 01:49 PM UTC

    We are investigating uploading errors in the Asset Manager UI for Azure Sources.

  2. monitoring Feb 03, 2026, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 26, 2026

Investigating errors with plan upgrades through the dashboard.

Detected by Pingoru
Jan 26, 2026, 04:15 PM UTC
Resolved
Jan 27, 2026, 12:58 AM UTC
Duration
8h 43m
Affected: Web Administration Tools
Timeline · 2 updates
  1. identified Jan 26, 2026, 04:15 PM UTC

    We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.

  2. resolved Jan 27, 2026, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Uploading errors in Asset Manager

Detected by Pingoru
Jan 12, 2026, 01:53 PM UTC
Resolved
Jan 12, 2026, 02:47 PM UTC
Duration
53m
Affected: Web Administration Tools
Timeline · 4 updates
  1. investigating Jan 12, 2026, 01:53 PM UTC

    We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.

  2. monitoring Jan 12, 2026, 02:37 PM UTC

    We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.

  3. resolved Jan 12, 2026, 02:47 PM UTC

    The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets.

  4. postmortem Jan 28, 2026, 12:27 AM UTC

    # Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync

Read the full incident report →

Notice November 20, 2025

Delayed Reports for CDN and Error Logs

Detected by Pingoru
Nov 20, 2025, 02:04 AM UTC
Resolved
Nov 20, 2025, 04:36 AM UTC
Duration
2h 32m
Affected: API Service
Timeline · 3 updates
  1. monitoring Nov 20, 2025, 02:04 AM UTC

    We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).

  2. monitoring Nov 20, 2025, 04:14 AM UTC

    The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour.

  3. resolved Nov 20, 2025, 04:36 AM UTC

    The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.

Read the full incident report →

Notice November 13, 2025

Delay in Purge requests

Detected by Pingoru
Nov 13, 2025, 05:02 AM UTC
Resolved
Nov 13, 2025, 05:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 13, 2025, 05:02 AM UTC

    Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.

Read the full incident report →

Notice October 28, 2025

Investigating issues with changing account plans

Detected by Pingoru
Oct 28, 2025, 05:48 PM UTC
Resolved
Oct 28, 2025, 05:58 PM UTC
Duration
9m
Affected: Web Administration Tools
Timeline · 2 updates
  1. investigating Oct 28, 2025, 05:48 PM UTC

    We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.

  2. resolved Oct 28, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

Investigating increased latency for cache misses in the EU region

Detected by Pingoru
Oct 27, 2025, 02:07 PM UTC
Resolved
Oct 27, 2025, 03:56 PM UTC
Duration
1h 49m
Affected: Rendering Infrastructure
Timeline · 4 updates
  1. investigating Oct 27, 2025, 02:07 PM UTC

    We are investigating increased latency for cache misses in the EU region.

  2. identified Oct 27, 2025, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 03:25 PM UTC

    Latency has returned to normal for the affected EU region. We will continue to monitor the situation.

  4. resolved Oct 27, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Investigating increased latency for new renders

Detected by Pingoru
Oct 21, 2025, 09:26 AM UTC
Resolved
Oct 21, 2025, 10:04 AM UTC
Duration
38m
Affected: Rendering Infrastructure
Timeline · 3 updates
  1. investigating Oct 21, 2025, 09:26 AM UTC

    We are investigating reports of increased latency for new renders.

  2. monitoring Oct 21, 2025, 09:50 AM UTC

    Rendering latency has been restored. We are monitoring the service.

  3. resolved Oct 21, 2025, 10:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Increase in intermittent 503 errors

Detected by Pingoru
Oct 09, 2025, 01:20 AM UTC
Resolved
Oct 08, 2025, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 09, 2025, 01:20 AM UTC

    Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.

Read the full incident report →

Minor September 17, 2025

Issues with Dashboard

Detected by Pingoru
Sep 17, 2025, 08:53 PM UTC
Resolved
Sep 17, 2025, 09:07 PM UTC
Duration
14m
Affected: Web Administration Tools
Timeline · 2 updates
  1. investigating Sep 17, 2025, 08:53 PM UTC

    We are currently investigating an issue with the Sources and Analytics tabs in the Dashboard. The rendering service is not impacted.

  2. resolved Sep 17, 2025, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2025

Issues with logging in

Detected by Pingoru
Apr 24, 2025, 12:29 PM UTC
Resolved
Apr 24, 2025, 03:31 PM UTC
Duration
3h 1m
Affected: Web Administration Tools
Timeline · 3 updates
  1. identified Apr 24, 2025, 12:29 PM UTC

    Some customers are experiencing issues with logging into the dashboard. We have identified the issue and are working on a fix.

  2. monitoring Apr 24, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2024

Elevated SSL/TLS expiration errors for custom domains

Detected by Pingoru
Nov 26, 2024, 02:55 PM UTC
Resolved
Nov 26, 2024, 05:37 PM UTC
Duration
2h 42m
Affected: Rendering InfrastructureContent Delivery Network
Timeline · 3 updates
  1. investigating Nov 26, 2024, 02:55 PM UTC

    We are investigating an issue with SSL certificate renewals for a small subset of our custom domains. Reports indicate that SSL certificates have expired and images might not be accessible over https, when using custom domains

  2. investigating Nov 26, 2024, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 26, 2024, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Asset Manager delay

Detected by Pingoru
Nov 14, 2024, 08:18 PM UTC
Resolved
Nov 15, 2024, 02:56 AM UTC
Duration
6h 38m
Affected: Web Administration ToolsAPI Service
Timeline · 2 updates
  1. identified Nov 14, 2024, 08:18 PM UTC

    We have identified an issue with newly uploaded images not appearing in Asset Manager after being uploaded. Note that the upload will succeed and the asset can be served, but it may not appear in Asset Manager. We are applying a fix. The rendering service is not affected.

  2. resolved Nov 15, 2024, 02:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 8, 2024

Inconsistent results in Purge requests

Detected by Pingoru
Nov 08, 2024, 06:55 AM UTC
Resolved
Nov 08, 2024, 04:48 PM UTC
Duration
9h 53m
Affected: Purging
Timeline · 2 updates
  1. investigating Nov 08, 2024, 06:55 AM UTC

    Our engineering team is currently investigating an issue with our Purge API, where requests to purge assets may not consistently result in the latest asset version being displayed. The rendering service remains unaffected, and we are working to identify the root cause to resolve this as quickly as possible.

  2. resolved Nov 08, 2024, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 6, 2024

Issue with receiving support requests

Detected by Pingoru
Nov 06, 2024, 05:47 PM UTC
Resolved
Nov 06, 2024, 09:29 PM UTC
Duration
3h 42m
Timeline · 2 updates
  1. identified Nov 06, 2024, 05:47 PM UTC

    We have identified an issue with receiving support requests to [email protected] and are working on a fix. In the meantime, please use our contact form to reach support: https://dashboard.imgix.com/contact

  2. resolved Nov 06, 2024, 09:29 PM UTC

    We have fixed the [email protected] email address and are processing our backlog of support requests. If you sent an email and have not received a reply until today, please reach back out to us through our contact form: https://dashboard.imgix.com/contact

Read the full incident report →

Minor October 25, 2024

Delayed analytics data

Detected by Pingoru
Oct 25, 2024, 05:16 PM UTC
Resolved
Oct 26, 2024, 08:40 PM UTC
Duration
1d 3h
Affected: Web Administration Tools
Timeline · 2 updates
  1. investigating Oct 25, 2024, 05:16 PM UTC

    We are investigating a delay in the availability of our analytics data. API services are not impacted.

  2. resolved Oct 26, 2024, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 10, 2024

Unable to connect to dashboard

Detected by Pingoru
Oct 10, 2024, 06:44 PM UTC
Resolved
Oct 10, 2024, 08:29 PM UTC
Duration
1h 44m
Affected: Web Administration Tools
Timeline · 4 updates
  1. investigating Oct 10, 2024, 06:44 PM UTC

    We are investigating issues with connecting to the imgix dashboard (https://dashboard.imgix.com). The imgix APIs are not affected by this incident.

  2. identified Oct 10, 2024, 06:55 PM UTC

    We have identified the issue and are working on a fix for logging into the dashboard. The imgix APIs (Rendering, Video and the Management API) are all working normally.

  3. monitoring Oct 10, 2024, 07:40 PM UTC

    A fix has been implemented, restoring access to the dashboard. We are monitoring the results.

  4. resolved Oct 10, 2024, 08:29 PM UTC

    This incident is resolved.

Read the full incident report →

Minor September 25, 2024

Contact form downtime

Detected by Pingoru
Sep 25, 2024, 04:08 PM UTC
Resolved
Sep 25, 2024, 05:26 PM UTC
Duration
1h 18m
Affected: Web Administration Tools
Timeline · 2 updates
  1. identified Sep 25, 2024, 04:08 PM UTC

    We identified an issue with the support contact form not working. Please email [email protected] for any support request while we look into fixing the contact form.

  2. resolved Sep 25, 2024, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2024

Issues with imgix Web Tools

Detected by Pingoru
Aug 07, 2024, 08:15 PM UTC
Resolved
Aug 07, 2024, 08:15 PM UTC
Duration
—
Affected: Web Administration Tools
Timeline · 1 update
  1. resolved Aug 07, 2024, 08:15 PM UTC

    Dashboard and documentation tools were affected by an upstream service provider outage. Rendering services were not impacted.

Read the full incident report →

Minor July 8, 2024

Intermittent Rendering Errors Related to EWR Node

Detected by Pingoru
Jul 08, 2024, 07:22 PM UTC
Resolved
Jul 08, 2024, 08:02 PM UTC
Duration
39m
Affected: Newark (EWR)
Timeline · 3 updates
  1. investigating Jul 08, 2024, 07:22 PM UTC

    We are currently seeing an issue with an upstream service provider. Images served from the Newark (EWR) node may intermittently return 502s. All other POP nodes are working as expected.

  2. monitoring Jul 08, 2024, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2024, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →