Increased errors for new render requests
Affected: Rendering Infrastructure
imgix Outage History
imgix is up right nowimgix had 25 outages in the last 2 years totaling 119h 32m of downtime — averaging 1 incident per month.
There were 25 imgix outages since October 10, 2024 totaling 119h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delayed purge request processing
Affected: Purging
Timeline · 2 updates
- monitoring Jun 25, 2026, 10:28 AM UTC
We've detected delays in completing purge requests. The issue is being actively monitored and is currently resolving. Previously scheduled jobs will be processed. Image renders are not affected.
- resolved Jun 25, 2026, 11:27 AM UTC
This incident has been resolved. All previously submitted purge requests have been processed.
Increased errors for new render requests (Rendering & Legacy video APIs)
Affected: Rendering Infrastructure
Timeline · 5 updates
- investigating Jun 04, 2026, 02:44 PM UTC
We are currently investigating increased 5xx errors for new image render requests.
- identified Jun 04, 2026, 02:52 PM UTC
We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.
- identified Jun 04, 2026, 03:45 PM UTC
We are seeing a large reduction in error rates. We will continue to monitor for updates.
- monitoring Jun 04, 2026, 04:00 PM UTC
Error rates have subsided to normal levels. We will continue to monitor for updates.
- resolved Jun 04, 2026, 04:54 PM UTC
This incident has been resolved.
Issues with Imgix web tools
Affected: Web Administration ToolsAPI Service
Timeline · 3 updates
- investigating Apr 16, 2026, 05:14 PM UTC
We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.
- monitoring Apr 16, 2026, 05:27 PM UTC
A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational.
- resolved Apr 16, 2026, 05:43 PM UTC
This incident has been resolved.
Asset Manager errors when uploading to an Azure Source
Affected: Web Administration Tools
Timeline · 3 updates
- identified Feb 03, 2026, 01:49 PM UTC
We are investigating uploading errors in the Asset Manager UI for Azure Sources.
- monitoring Feb 03, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 04:21 PM UTC
This incident has been resolved.
Investigating errors with plan upgrades through the dashboard.
Affected: Web Administration Tools
Timeline · 2 updates
- identified Jan 26, 2026, 04:15 PM UTC
We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.
- resolved Jan 27, 2026, 12:58 AM UTC
This incident has been resolved.
Uploading errors in Asset Manager
Affected: Web Administration Tools
Timeline · 4 updates
- investigating Jan 12, 2026, 01:53 PM UTC
We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.
- monitoring Jan 12, 2026, 02:37 PM UTC
We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.
- resolved Jan 12, 2026, 02:47 PM UTC
The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets.
- postmortem Jan 28, 2026, 12:27 AM UTC
# Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync
Delayed Reports for CDN and Error Logs
Affected: API Service
Timeline · 3 updates
- monitoring Nov 20, 2025, 02:04 AM UTC
We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).
- monitoring Nov 20, 2025, 04:14 AM UTC
The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour.
- resolved Nov 20, 2025, 04:36 AM UTC
The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.
Delay in Purge requests
Timeline · 1 update
- resolved Nov 13, 2025, 05:02 AM UTC
Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.
We are investigating increased latency for first time renders in EU
Affected: Rendering Infrastructure
Timeline · 5 updates
Investigating issues with changing account plans
Affected: Web Administration Tools
Timeline · 2 updates
- investigating Oct 28, 2025, 05:48 PM UTC
We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.
- resolved Oct 28, 2025, 05:58 PM UTC
This incident has been resolved.
Investigating increased latency for cache misses in the EU region
Affected: Rendering Infrastructure
Timeline · 4 updates
- investigating Oct 27, 2025, 02:07 PM UTC
We are investigating increased latency for cache misses in the EU region.
- identified Oct 27, 2025, 02:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 03:25 PM UTC
Latency has returned to normal for the affected EU region. We will continue to monitor the situation.
- resolved Oct 27, 2025, 03:56 PM UTC
This incident has been resolved.
Investigating increased latency for new renders
Affected: Rendering Infrastructure
Timeline · 3 updates
- investigating Oct 21, 2025, 09:26 AM UTC
We are investigating reports of increased latency for new renders.
- monitoring Oct 21, 2025, 09:50 AM UTC
Rendering latency has been restored. We are monitoring the service.
- resolved Oct 21, 2025, 10:04 AM UTC
This incident has been resolved.
Increase in intermittent 503 errors
Timeline · 1 update
- resolved Oct 09, 2025, 01:20 AM UTC
Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.
Issues with Dashboard
Affected: Web Administration Tools
Timeline · 2 updates
- investigating Sep 17, 2025, 08:53 PM UTC
We are currently investigating an issue with the Sources and Analytics tabs in the Dashboard. The rendering service is not impacted.
- resolved Sep 17, 2025, 09:07 PM UTC
This incident has been resolved.
Elevated rendering errors
Affected: Rendering InfrastructureWeb Administration ToolsAPI Service
Timeline · 8 updates
Issues with logging in
Affected: Web Administration Tools
Timeline · 3 updates
- identified Apr 24, 2025, 12:29 PM UTC
Some customers are experiencing issues with logging into the dashboard. We have identified the issue and are working on a fix.
- monitoring Apr 24, 2025, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2025, 03:31 PM UTC
This incident has been resolved.
Missing Images in Asset Manager
Affected: Web Administration Tools
Timeline · 3 updates
Quality degradation for a small portion of rendered images in the EU
Timeline · 2 updates
Elevated SSL/TLS expiration errors for custom domains
Affected: Rendering InfrastructureContent Delivery Network
Timeline · 3 updates
- investigating Nov 26, 2024, 02:55 PM UTC
We are investigating an issue with SSL certificate renewals for a small subset of our custom domains. Reports indicate that SSL certificates have expired and images might not be accessible over https, when using custom domains
- investigating Nov 26, 2024, 03:39 PM UTC
We are continuing to investigate this issue.
- resolved Nov 26, 2024, 05:37 PM UTC
This incident has been resolved.
Asset Manager delay
Affected: Web Administration ToolsAPI Service
Timeline · 2 updates
- identified Nov 14, 2024, 08:18 PM UTC
We have identified an issue with newly uploaded images not appearing in Asset Manager after being uploaded. Note that the upload will succeed and the asset can be served, but it may not appear in Asset Manager. We are applying a fix. The rendering service is not affected.
- resolved Nov 15, 2024, 02:56 AM UTC
This incident has been resolved.
Inconsistent results in Purge requests
Affected: Purging
Timeline · 2 updates
- investigating Nov 08, 2024, 06:55 AM UTC
Our engineering team is currently investigating an issue with our Purge API, where requests to purge assets may not consistently result in the latest asset version being displayed. The rendering service remains unaffected, and we are working to identify the root cause to resolve this as quickly as possible.
- resolved Nov 08, 2024, 04:48 PM UTC
This incident has been resolved.
Issue with receiving support requests
Timeline · 2 updates
- identified Nov 06, 2024, 05:47 PM UTC
We have identified an issue with receiving support requests to [email protected] and are working on a fix. In the meantime, please use our contact form to reach support: https://dashboard.imgix.com/contact
- resolved Nov 06, 2024, 09:29 PM UTC
We have fixed the [email protected] email address and are processing our backlog of support requests. If you sent an email and have not received a reply until today, please reach back out to us through our contact form: https://dashboard.imgix.com/contact
Delayed analytics data
Affected: Web Administration Tools
Timeline · 2 updates
- investigating Oct 25, 2024, 05:16 PM UTC
We are investigating a delay in the availability of our analytics data. API services are not impacted.
- resolved Oct 26, 2024, 08:40 PM UTC
This incident has been resolved.
Unable to connect to dashboard
Affected: Web Administration Tools
Timeline · 4 updates
- investigating Oct 10, 2024, 06:44 PM UTC
We are investigating issues with connecting to the imgix dashboard (https://dashboard.imgix.com). The imgix APIs are not affected by this incident.
- identified Oct 10, 2024, 06:55 PM UTC
We have identified the issue and are working on a fix for logging into the dashboard. The imgix APIs (Rendering, Video and the Management API) are all working normally.
- monitoring Oct 10, 2024, 07:40 PM UTC
A fix has been implemented, restoring access to the dashboard. We are monitoring the results.
- resolved Oct 10, 2024, 08:29 PM UTC
This incident is resolved.