Increased errors for new render requests
Affected: Rendering Infrastructure
imgix Outage History
imgix is up right nowimgix had 14 outages in the last 2 years totaling 24h 21m of downtime — averaging 0.6 incidents per month.
There were 14 imgix outages since October 8, 2025 totaling 24h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delayed purge request processing
Affected: Purging
Timeline · 2 updates
- monitoring Jun 25, 2026, 10:28 AM UTC
We've detected delays in completing purge requests. The issue is being actively monitored and is currently resolving. Previously scheduled jobs will be processed. Image renders are not affected.
- resolved Jun 25, 2026, 11:27 AM UTC
This incident has been resolved. All previously submitted purge requests have been processed.
Increased errors for new render requests (Rendering & Legacy video APIs)
Affected: Rendering Infrastructure
Timeline · 5 updates
- investigating Jun 04, 2026, 02:44 PM UTC
We are currently investigating increased 5xx errors for new image render requests.
- identified Jun 04, 2026, 02:52 PM UTC
We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.
- identified Jun 04, 2026, 03:45 PM UTC
We are seeing a large reduction in error rates. We will continue to monitor for updates.
- monitoring Jun 04, 2026, 04:00 PM UTC
Error rates have subsided to normal levels. We will continue to monitor for updates.
- resolved Jun 04, 2026, 04:54 PM UTC
This incident has been resolved.
Issues with Imgix web tools
Affected: Web Administration ToolsAPI Service
Timeline · 3 updates
- investigating Apr 16, 2026, 05:14 PM UTC
We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.
- monitoring Apr 16, 2026, 05:27 PM UTC
A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational.
- resolved Apr 16, 2026, 05:43 PM UTC
This incident has been resolved.
Asset Manager errors when uploading to an Azure Source
Affected: Web Administration Tools
Timeline · 3 updates
- identified Feb 03, 2026, 01:49 PM UTC
We are investigating uploading errors in the Asset Manager UI for Azure Sources.
- monitoring Feb 03, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 04:21 PM UTC
This incident has been resolved.
Investigating errors with plan upgrades through the dashboard.
Affected: Web Administration Tools
Timeline · 2 updates
- identified Jan 26, 2026, 04:15 PM UTC
We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.
- resolved Jan 27, 2026, 12:58 AM UTC
This incident has been resolved.
Uploading errors in Asset Manager
Affected: Web Administration Tools
Timeline · 4 updates
- investigating Jan 12, 2026, 01:53 PM UTC
We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.
- monitoring Jan 12, 2026, 02:37 PM UTC
We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.
- resolved Jan 12, 2026, 02:47 PM UTC
The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets.
- postmortem Jan 28, 2026, 12:27 AM UTC
# Summary Between 2026-01-09 21:26 UTC and 2026-01-12 14:18 UTC, some asset uploads returned an upload failure error in Asset Manager despite the uploads completing successfully. Additionally, legacy video customers experienced transcoding delays as a result of the incident. # What Went Wrong A production misconfiguration caused a validation step in the Asset Manager pipeline to fail. As a result: * The legacy video encoding process did not initiate for uploaded videos * Assets did not appear in Asset Manager because they failed validation While affected assets were still available at the origin and accessible via the Rendering and Video APIs, they did not appear in the Asset Manager UI and were not available through the legacy Long-Form Video API. # What we will do to prevent this in the future We have done the following things: 1. Added more alerting and patched logging gaps to catch the issue sooner 2. Fix a flaw in our build system that allowed a two-step deploy to get out of sync
Delayed Reports for CDN and Error Logs
Affected: API Service
Timeline · 3 updates
- monitoring Nov 20, 2025, 02:04 AM UTC
We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).
- monitoring Nov 20, 2025, 04:14 AM UTC
The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour.
- resolved Nov 20, 2025, 04:36 AM UTC
The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual.
Delay in Purge requests
Timeline · 1 update
- resolved Nov 13, 2025, 05:02 AM UTC
Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.
We are investigating increased latency for first time renders in EU
Affected: Rendering Infrastructure
Timeline · 5 updates
Investigating issues with changing account plans
Affected: Web Administration Tools
Timeline · 2 updates
- investigating Oct 28, 2025, 05:48 PM UTC
We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.
- resolved Oct 28, 2025, 05:58 PM UTC
This incident has been resolved.
Investigating increased latency for cache misses in the EU region
Affected: Rendering Infrastructure
Timeline · 4 updates
- investigating Oct 27, 2025, 02:07 PM UTC
We are investigating increased latency for cache misses in the EU region.
- identified Oct 27, 2025, 02:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 03:25 PM UTC
Latency has returned to normal for the affected EU region. We will continue to monitor the situation.
- resolved Oct 27, 2025, 03:56 PM UTC
This incident has been resolved.
Investigating increased latency for new renders
Affected: Rendering Infrastructure
Timeline · 3 updates
- investigating Oct 21, 2025, 09:26 AM UTC
We are investigating reports of increased latency for new renders.
- monitoring Oct 21, 2025, 09:50 AM UTC
Rendering latency has been restored. We are monitoring the service.
- resolved Oct 21, 2025, 10:04 AM UTC
This incident has been resolved.
Increase in intermittent 503 errors
Timeline · 1 update
- resolved Oct 09, 2025, 01:20 AM UTC
Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.