IDVerse Outage History

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IDVerse had 11 outages in the last 2 years totaling 2870h 27m of downtime — averaging 0.5 incidents per month.

There were 11 IDVerse outages since October 7, 2025 totaling 2870h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ocrlabs.com

Major September 17, 2026

DVS Production Unscheduled Outage - Passports

Detected by Pingoru
Sep 17, 2026, 02:25 AM UTC
Resolved
Sep 17, 2026, 04:34 AM UTC
Duration
2h 9m
Affected: 3rd Party Component Services
Timeline · 3 updates
  1. investigating Sep 17, 2026, 03:52 AM UTC

    DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses until the issue is resolved.

  2. identified Sep 17, 2026, 03:53 AM UTC

    The root cause has been identified and restoration is in progress

  3. resolved Sep 17, 2026, 04:34 AM UTC

    This issue was resolved 17/09/2026 1:52 PM AEST

Read the full incident report →

Notice June 12, 2026

DVS PRODUCTION Intermittent Outage - All Document Types

Detected by Pingoru
Jun 12, 2026, 12:00 AM UTC
Resolved
Jun 12, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 12, 2026, 04:24 AM UTC

    Document/s Affected: All Document Types Start Date and Time: 12 June 2026 — 10:00AM AEST End Date and Time: 12 June 2026 — 12:15PM AEST Issue is now resolved. Last failed transaction was at 10:53 AM.

Read the full incident report →

Notice June 4, 2026

IDVerse Enterprise staging site Returns "503 Service Temporarily Unavailable"

Detected by Pingoru
Jun 04, 2026, 02:34 AM UTC
Resolved
Jun 30, 2026, 10:29 PM UTC
Duration
26d 19h
Affected: IDKit Enterprise PlatformIDKit Enterprise PlatformIDKit EnterpriseIDKit Enterprise PlatformIDKit Enterprise Platform
Timeline · 2 updates
  1. monitoring Jun 04, 2026, 02:34 AM UTC

    As part of ongoing platform lifecycle and security management activities, certain IDVerse Enterprise staging environments have transitioned to a controlled access model in alignment with current LexisNexis Risk Solutions security standards. The staging environments themselves remain operational and available for active delivery, testing, and migration activities where required. Access is now managed through a coordinated enablement process based on active business or project requirements. If staging access is currently returning error '503', the IDVerse team can assist with enabling access for agreed periods through the standard support and coordination process. For questions or to re‑activate access, please reach out to IDVerse Support via the appropriate support channel: - Support portal: https://lnrs.my.site.com/IDVerseSupportDesk - Email: [email protected]

  2. resolved Jun 30, 2026, 10:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 29, 2026

Sender ID Registrations in Australia - Regulation change July 1st 2026

Detected by Pingoru
May 29, 2026, 06:18 AM UTC
Resolved
Jul 09, 2026, 03:09 AM UTC
Duration
40d 20h
Affected: 3rd Party Component Services
Timeline · 2 updates
  1. identified May 29, 2026, 06:18 AM UTC

    The Australian Communications and Media Authority (ACMA) has issued an urgent call-to-action for organisations that use branded SMS messages sending to Australian Phone Numbers. A new mandatory SMS Sender ID Register will apply from 1 July 2026. To find out more please read: https://enterprise.docs.idverse.com/docs/required-information-for-sender-id-registrations

  2. resolved Jul 09, 2026, 03:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

DVS PRODUCTION - Intermittent Outage - Medicare

Detected by Pingoru
Apr 07, 2026, 04:07 AM UTC
Resolved
Apr 07, 2026, 09:37 AM UTC
Duration
5h 29m
Affected: IDKit Enterprise PlatformIDKit Platform
Timeline · 2 updates
  1. investigating Apr 07, 2026, 04:07 AM UTC

    DVS have advised as of 7 April 2026 — 1:31PM AEST of an intermittent outage impacting Medicare cards You may receive system errors 'S' responses until the issue is resolved

  2. resolved Apr 08, 2026, 06:18 AM UTC

    Services were restored as of 7:37PM 07 April 2026 AEST

Read the full incident report →

Major December 19, 2025

DVS Production Intermittent Outage - All Documents

Detected by Pingoru
Dec 19, 2025, 04:54 AM UTC
Resolved
Dec 19, 2025, 05:12 AM UTC
Duration
17m
Affected: 3rd Party Component Services
Timeline · 2 updates
  1. investigating Dec 19, 2025, 04:54 AM UTC

    We are advised of a DVS intermittent outage impacting all documents as of 19/12/2025 15:15PM AEDT You may receive system errors 'S' responses until the issue is resolved

  2. resolved Dec 19, 2025, 06:42 AM UTC

    DVS advise that as of 19/12/2025 16:12 PM all services have been restored

Read the full incident report →

Major November 18, 2025

High rate of DFA-flagged applications between approximately 12AM - 3:20AM AEDT

Detected by Pingoru
Nov 18, 2025, 05:00 PM UTC
Resolved
Nov 19, 2025, 03:49 AM UTC
Duration
10h 48m
Affected: 3rd Party Component Services
Timeline · 5 updates
  1. investigating Nov 18, 2025, 10:31 PM UTC

    We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly. Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.

  2. investigating Nov 18, 2025, 10:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 10:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 18, 2025, 10:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 19, 2025, 03:49 AM UTC

    This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.

Read the full incident report →

Minor October 29, 2025

DVS - Production Intermittent Outage (Passports)

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Dec 19, 2025, 06:54 AM UTC
Duration
50d 14h
Affected: 3rd Party Component Services
Timeline · 2 updates
  1. identified Oct 30, 2025, 05:02 AM UTC

    DVS advised as of October 30th 2025 - 03:00 AEST there is an intermittent outage affecting passport and Electoral Commission documents. Outage being resolved by Microsoft Azure and services are now recovering. You may receive system errors 'S' responses until the issue is resolved.

  2. resolved Dec 19, 2025, 06:54 AM UTC

    This issue is understood to have been impacting periodically between 30/10/25 - noting the following chain of events: > 30/10 outage first indicated as resolved on 08/12 > Issue reoccurred 11/12 and resolved on 12/12 > Issue reoccured 16/12 and resolved on 17/12 Due to the ongoing nature of this intermittent outage, continuation of this outage advice has remained. This incident is now marked as resolved as no further indication from DVS has established continuity of this original incident from September '25. Any issues or concerns, please feel free to reach out to IDVerse Support

Read the full incident report →

Major October 17, 2025

High rate of DFA-flagged applications since approximately 5:43AM AEDT

Detected by Pingoru
Oct 17, 2025, 11:56 PM UTC
Resolved
Oct 18, 2025, 12:59 AM UTC
Duration
1h 2m
Affected: OCR & DFA Engine APIOCR & DFA Engine APIOCR & DFA Engine API3rd Party Component Services
Timeline · 3 updates
  1. investigating Oct 17, 2025, 11:56 PM UTC

    We are currently investigating an issue involving certain clients where every transaction completed since approximately 5:43AM AEDT is returning HIGH RISK results for DFA without obvious cause Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing. Please reach out to IDVerse Support for further assistance

  2. identified Oct 18, 2025, 12:20 AM UTC

    This has been confirmed as a 3rd party provider outage 'IPQS' https://www.ipqualityscore.com/. This is used for GeoFlagging https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988. Previously the action was to wait for IPQS to come back online and then look at impacted transactions and have them re-processed. This is remaining to be the best course of action , however we will update once we know further. Please reach out if you require an immediate update in the meantime.

  3. resolved Oct 18, 2025, 12:59 AM UTC

    IDVerse Operations escalation to the 3rd party data vendor have resulted in a return to normal service as of approximately 11:23AM AEDT 18/10/25. Transaction results should now process as normal. IDVerse Support and Operations teams are continuing to manage and monitor the situation, however please reach out to IDVerse Support for any further queries or concerns

Read the full incident report →