IDVerse experienced a major incident on September 17, 2026 affecting 3rd Party Component Services, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
3rd Party Component Services
Update timeline
- investigating Sep 17, 2026, 03:52 AM UTC
DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses until the issue is resolved.
- identified Sep 17, 2026, 03:53 AM UTC
The root cause has been identified and restoration is in progress
- resolved Sep 17, 2026, 04:34 AM UTC
This issue was resolved 17/09/2026 1:52 PM AEST