IDNow experienced a minor incident on November 10, 2025 affecting VideoIdent and eID and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign Wallet
Update timeline
- investigating Nov 10, 2025, 03:29 PM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- monitoring Nov 10, 2025, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 03:53 PM UTC
This incident has been resolved.