IDNow experienced a critical incident on January 5, 2026 affecting Check'nSign.io, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Check'nSign.io
Update timeline
- investigating Jan 05, 2026, 11:15 AM UTC
We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.
- identified Jan 05, 2026, 11:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 05, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 01:06 PM UTC
This incident has been resolved.