IDNow experienced a minor incident on January 11, 2026 affecting VideoIdent and eID and 1 more component, lasting 8h 12m. The incident has been resolved; the full update timeline is below.
Affected components
VideoIdenteIDAutoIdentAutoIdent QESPOSeSignInstantSigneSign Wallet
Update timeline
- investigating Jan 11, 2026, 10:04 AM UTC
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
- identified Jan 11, 2026, 10:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 11, 2026, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 11, 2026, 06:16 PM UTC
This incident has been resolved.