IDNow incident

[IDCheck.io/PVID/Check'n'Sign] Service Disruption

Critical Resolved View vendor source →

IDNow experienced a critical incident on January 29, 2026 affecting Check'nSign.io and IDCheck.io and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 07:26 AM UTC
Resolved
Jan 29, 2026, 09:47 AM UTC
Duration
2h 20m
Detected by Pingoru
Jan 29, 2026, 07:26 AM UTC

Affected components

Check'nSign.ioIDCheck.ioIDCheck.io PVID

Update timeline

  1. investigating Jan 29, 2026, 07:26 AM UTC

    We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

  2. investigating Jan 29, 2026, 07:27 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 29, 2026, 08:12 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 29, 2026, 08:29 AM UTC

    The services are gradually getting back online.

  5. identified Jan 29, 2026, 08:31 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jan 29, 2026, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 29, 2026, 09:47 AM UTC

    This incident has been resolved.