IDNow incident

[IDCheck.io/PVID/Check'n'Sign] Degraded Performance

Critical Resolved View vendor source →

IDNow experienced a critical incident on March 13, 2026 affecting Check'nSign.io and IDCheck.io and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 02:47 PM UTC
Resolved
Mar 13, 2026, 06:04 PM UTC
Duration
3h 16m
Detected by Pingoru
Mar 13, 2026, 02:47 PM UTC

Affected components

Check'nSign.ioIDCheck.ioIDCheck.io PVID

Update timeline

  1. investigating Mar 13, 2026, 02:47 PM UTC

    We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

  2. investigating Mar 13, 2026, 03:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 03:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 04:44 PM UTC

    The team identified the root cause. We are investigating it further to restore the services as soon as possible.

  5. identified Mar 13, 2026, 05:35 PM UTC

    We are still working on restoring the service. It may take another couple of hours.

  6. monitoring Mar 13, 2026, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 13, 2026, 06:04 PM UTC

    This incident has been resolved.