IDNow experienced a critical incident on July 9, 2025 affecting Check'nSign.io, lasting 343d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 08:09 AM UTC
Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms. For your reference and action, please find below the new URLs: Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email [email protected]. Kind regards, Your IDnow Team