ID.me experienced a critical incident on November 18, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop
Update timeline
- investigating Nov 18, 2025, 01:34 PM UTC
ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Nov 18, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 04:47 PM UTC
This incident has been resolved.