ID.me incident

Document Processing Delays

Major Resolved View vendor source →

ID.me experienced a major incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 07:46 PM UTC
Resolved
Jan 27, 2026, 01:00 AM UTC
Duration
—
Detected by Pingoru
Jan 28, 2026, 07:46 PM UTC

Update timeline

  1. resolved Jan 28, 2026, 07:46 PM UTC

    The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.